  
| Author: | bahpstore  | | Posted: | May 13, 2024 09:19 | | Subject: | Re: USPS shows delivered | | Viewed: | 35 times | | Topic: | Feedback | |
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| In Feedback, CSC writes:
| | Hello everyone,
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
Thanks
|
USPS has location code for where that delivered scan was mas done. However it
won't help if your buyer's address has an apartment #, it won't be
that accurate.
We had several such cases, you can send a message to USPS asking for information.
Sadly most of such message got ignored. We got one email but the package wasn't
found and we refunded it in full.
Our policy is refund if there is proof it was misdelivered. We ask the buyer
go to their locate post office and get information. Two buyers got refund from
USPS thanks to the $100 insurance with the new ground advantage.
We also asked the buyer if any family or friends might get the package for them,
but it seems most buyers reacted badly for such question.
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Message is in Reply To:  USPS shows delivered - CSC (727) | Hello everyone, I had been contacted by a buyer saying "Hi, just letting you know that this item was not received even though the post office says it was put in my mailbox [...]
(15 days ago, May 12, 2024, to Feedback) |
Message Has 1 Reply: 12 Messages in this Thread: Msg 1 - CSC (727) 15 days ago May 12, 2024 to Feedback
 Msg 2 - kittybrickz (193)  15 days ago May 12, 2024 to Feedback
  Msg 3 - jennnifer (3535) 15 days ago May 13, 2024 to Feedback
Msg 4 - CSC (727) 14 days ago May 13, 2024 to Feedback
Msg 5 - Nubs_Select (3801) 15 days ago May 13, 2024 to Feedback
Msg 6 - Brickman4you (1929) 15 days ago May 13, 2024 to Feedback
Msg 7 « - bahpstore (21114) 15 days ago May 13, 2024 to Feedback
Msg 8 - jennnifer (3535) 15 days ago May 13, 2024 to Feedback
Msg 9 - bahpstore (21114) 15 days ago May 13, 2024 to Feedback
Msg 10 - cosmicray (3496) 15 days ago May 13, 2024 to Feedback
Msg 11 - CSC (727) 14 days ago May 13, 2024 to Feedback
Msg 12 - Swatson217 (498) 14 days ago May 13, 2024 to Feedback
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USA, Virginia
