Author:  Nubs_Select  Posted:  May 9, 2024 17:15  Subject:  Re: Buyer hasn't received item, I have POP  Viewed:  41 times  Topic:  Selling Cancel Reply

BrickLink ID Card Nubs_Select (3839) Location:  Canada, Ontario Member Since Contact Type Status Mar 15, 2016 Seller Store: Nub's Select

In Selling, AppleMacJack writes:    Hopefully this is the right space to ask this: My buyer has messaged stating they haven't received their item - I have proof of posting but no tracking info and have already submitted a missing letter claim with Royal Mail. I'm wondering what I should do: 1. refund the buyer and hope Royal Mail don't tell me they've already delivered the item?; 2. wait for Royal Mail to respond which could take another few days, and my buyer has already sent several messages as they want their items? Any advice would be appreciated! wait until you get a reply from Royal Mail then if they find it let the customer know and if they dont then refund them.

Message is in Reply To:

Buyer hasn't received item, I have POP - AppleMacJack (169)

Hopefully this is the right space to ask this: My buyer has messaged stating they haven't received their item - I have proof of posting but no tracking info and have already [...] (30 days ago, May 9, 2024, to Selling)

Message Has 1 Reply:

Re: Buyer hasn't received item, I have POP - 1001bricks (52506)

[...] Yes/no - I wouldn't wait if the delay's already clearly abnormal, like 2x or 3x the normal delay (seller to decide what's "normal"). It may [...] (30 days ago, May 9, 2024, to Selling)

7 Messages in this Thread:

 Msg 1 - AppleMacJack (169) 30 days ago May 9, 2024 to Selling
 Msg 2 - SezaR (1404) 30 days ago May 9, 2024 to Selling
 Msg 3 - v100Bricks (157) 30 days ago May 9, 2024 to Selling
 Msg 4 - yorbrick (1185) 30 days ago May 9, 2024 to Selling
 Msg 5 « - Nubs_Select (3839) 30 days ago May 9, 2024 to Selling
 Msg 6 - 1001bricks (52506) 30 days ago May 9, 2024 to Selling
 Msg 7 - Familybuild (113) 29 days ago May 10, 2024 to Selling