Author:  SezaR  Posted:  May 9, 2024 16:51  Subject:  Re: Buyer hasn't received item, I have POP  Viewed:  43 times  Topic:  Selling Cancel Reply

BrickLink ID Card SezaR (1397) Location:  Canada, British Columbia Member Since Contact Type Status Jan 15, 2015 Seller Store: Sezar's trains

In Selling, AppleMacJack writes:    Hopefully this is the right space to ask this: My buyer has messaged stating they haven't received their item - I have proof of posting but no tracking info and have already submitted a missing letter claim with Royal Mail. I'm wondering what I should do: 1. refund the buyer and hope Royal Mail don't tell me they've already delivered the item?; 2. wait for Royal Mail to respond which could take another few days, and my buyer has already sent several messages as they want their items? Any advice would be appreciated! Is it 100% your responsibility! If he does not receive it or even if he is lying, you should refund. I don't know about prices of Royal mail, in Canada, I can send a letter without tracking for just $2.35 but with tracking for $14. For small orders, I don't charge tracking but add like $0.5 to each order. If a buyer claims he did not receive his order, I refund, i.e. those extra $0.5 I have been charging would be covering the cost of such missing letter. But delays happen. I had a buyer that didn't receive it. I finally re-sent his order (two small classic space sets that I had) but after 2.5 months, he messaged me that the first order had just arrived! Another recent case: buyer claimed he did not receive anything. I messaged back twice and requested him to be patient. This is what I wrote: May 1st Hi XXXX, So far, among those I sent or received (about 500), no mailer has gone lost. It is possible the mailer is accidentally sent to a different province or post warehouse than yours. I had one package with tracking to be delivered within my province but sent to Ontario and then they returned it back to BC. Last year, I sent a mailer to Quebec on about 10h Jan. and was finally received on 20th March, about 2.5 month later, when I had already resolved. As a buyer, if i don't mind to receive the part later, I would just wait up to 3 months (which is indeed too long), otherwise if I need the parts earlier I would ask a refund but if later, the mailer turns up in my mailbox, I would return it to the seller. I think 6 weeks is expected when a delay happens and beyond that, it is an exceptional case. So please let me know, what you would prefer. I guess because of my message, I felt reassured and preferred to wait and on May 6th, he wrote me: Hey XXX, Guess what? I got it today! Cheers, So far, all my letters without tracking are delivered (about 300-500?). I hope this helps.

Message is in Reply To:

Buyer hasn't received item, I have POP - AppleMacJack (169)

Hopefully this is the right space to ask this: My buyer has messaged stating they haven't received their item - I have proof of posting but no tracking info and have already [...] (19 days ago, May 9, 2024, to Selling)

7 Messages in this Thread:

 Msg 1 - AppleMacJack (169) 19 days ago May 9, 2024 to Selling
 Msg 2 « - SezaR (1397) 19 days ago May 9, 2024 to Selling
 Msg 3 - v100Bricks (149) 19 days ago May 9, 2024 to Selling
 Msg 4 - yorbrick (1185) 19 days ago May 9, 2024 to Selling
 Msg 5 - Nubs_Select (3803) 19 days ago May 9, 2024 to Selling
 Msg 6 - 1001bricks (52444) 19 days ago May 9, 2024 to Selling
 Msg 7 - Familybuild (107) 18 days ago May 10, 2024 to Selling