| Discussion Forum: All Replies to Message 1467978 |
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| | | Author: | SezaR  | | Posted: | May 4, 2024 17:54 | | Subject: | Re: wrongful NSS | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, coqie writes:
| | In Help, yorbrick writes:
| | In Help, coqie writes:
| | A buyer placed a NSS (Non Shipping Seller alert) on an order in my store while
there's no doubt about the fact that I shipped it. I provided the shipping
company, tracking code and informed him myself about a delivery issue and the
fact it got lost. I suggested he could open a paypal claim to get refunded. He
finally did this but also placed a NSS what could cause me a lot of damage and
could result in a closure of my store if others do this again. It's already
the second time this happened. I informed him about the consequences this could
have to me and kindly requested to remove the NSS till the paypal claim is handled.
He does not respond. I also contacted bricklink administration but just like
previous time, they probably will take no action.
What can I do to get the NSS removed and how can I wake up bricklink to avoid
incorrect placed NSS in the future? It's very stressfull to receive a NSS
let be when it's based on false accusations.
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Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
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You are all missing the point here. Ok, at the end the buyer will be refunded,
if not by paypal then he certainly will be by me. But what's the point of
insurance if you decide not to use it and refund it yourself? When you buy a
new car and take full insurance, including damaged caused by yourself and wreck
the car, do you buy an other one without contacting your insurance? No, you try
to get your money back from your expensive insurance first. Fact is that my buyer
is not looking for a refund from me, he just wants a refund what's absolutely
normal. He opened a paypal claim and I provived all information so that won't
be a problem. And again, if paypal decides not to refund, I will.
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This sentence demonstrates on its own that you don't know how PayPal works
and what is it for.
| | But how ridiculous
would it be to refund something without trying the insurance first.
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Nothing is ridiculous here. You just don't know enough about insurance and
how it works and how can claim it and why it is there.
I would take this as a lesson to learn about PayPal and insurance and how they
work. You use them so it is better to learn about them before you face a serious
problem with a difficult buyer or even a scammer.
I would first contact the shipper and claim the parcel is lost to get my money
back from insurance. This is because, the shipper may try to find the package
and if they do, they will deliver it and won't give you any refund.
Hopefully this process happens within the time-frame of PayPal claim (you can
respond to PayPal claim with delay. They give you a few days to respond). If
later, the shipper accepts the parcel is lost and begin the process to issue
a refund to you, I immediately refund the buyer via PayPal. Otherwise, I provide
the info to PayPal that the parcel is found and is on its way to buyer again.
I hope this helps 
| | Main problem
is that the buyer is very slow in responding. It took me 3 messages and 5 weeks
to bring to his attention that there was a problem with the delivery. If I didn't
do that he would probably still not know there was a problem. As far as I can
tel from his comment in the NSS he just wanted to cancel the order, not knowing
an NSS is not the right way to do that.
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Canada, British Columbia
