Discussion Forum: Thread 357241

 Author: brickstopia View Messages Posted By brickstopia
 Posted: May 2, 2024 17:16
 Subject: Store Suspended for Preventive Action
 Viewed: 261 times
 Topic: Problem
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brickstopia (25)

Location:  USA, Texas
Member Since Contact Type Status
Nov 28, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: MATRIX-BRIX
Hello All:
My store has been suspended for "Preventive Action" reason.
I dont fully understand why? I dont aware of any violations of terms (as I know
off).
Tried to contact Admin team by sending few messages via the Help Desk page.
But I dont get any response yet.
Anybody has any idea of response timeline from Admin?
Any idea how to get back the store online again?

The challenge is, dont know what the problem is to take any corrective action.

Thanks
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: May 2, 2024 18:19
 Subject: Re: Store Suspended for Preventive Action
 Viewed: 95 times
 Topic: Problem
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1001bricks (52377)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Problem, brickstopia writes:
  The challenge is, dont know what the problem is to take any corrective action.

Already asked, read the replies?
https://www.bricklink.com/messageThread.asp?ID=357139&nID=1467053

Especially the serious ones, like:
https://www.bricklink.com/message.asp?ID=1467059

Based on them you still have no idea what could've been considered as wrong?
 Author: brickstopia View Messages Posted By brickstopia
 Posted: May 2, 2024 22:00
 Subject: Re: Store Suspended for Preventive Action
 Viewed: 101 times
 Topic: Problem
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brickstopia (25)

Location:  USA, Texas
Member Since Contact Type Status
Nov 28, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: MATRIX-BRIX
Yes, I have read through the replies. And still, I could not identify the problem

I have enabled international shipping recently, I have disabled that now. I dont
know if that is the reason behind. Trying to eliminate the possibilities.

Thanks

In Problem, 1001bricks writes:
  In Problem, brickstopia writes:
  The challenge is, dont know what the problem is to take any corrective action.

Already asked, read the replies?
https://www.bricklink.com/messageThread.asp?ID=357139&nID=1467053

Especially the serious ones, like:
https://www.bricklink.com/message.asp?ID=1467059

Based on them you still have no idea what could've been considered as wrong?
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: May 2, 2024 22:25
 Subject: (Cancelled)
 Viewed: 57 times
 Topic: Problem
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1001bricks (52377)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
(Cancelled)
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: May 2, 2024 22:55
 Subject: Re: Store Suspended for Preventive Action
 Viewed: 112 times
 Topic: Problem
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1001bricks (52377)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Problem, brickstopia writes:
  Yes, I have read through the replies. And still, I could not identify the problem

I have enabled international shipping recently, I have disabled that now. I dont
know if that is the reason behind. Trying to eliminate the possibilities.

I don't think so.

PM me a copy of your Terms page if you have it?

Please be patient.

Help Desk are overloaded, and I guess it's not their main priority to restore
Shops which have been flagged, sorry to say.

I wouldn't start a new thread every couple of days or even week.