|
 |
| | | Author: | bram81  | | Posted: | Apr 30, 2024 03:22 | | Subject: | Store suspension after payment of fees | | Viewed: | 254 times | | Topic: | Selling | |
|
| I am unsure what to do- I have sent multiple messages to the bricklink help desk
over the past weeks but they just seem to go into the ether with no acknowledgement
and no answer. I was late paying my store fees and only notcied when my store
was suspended (this is NOT my profession, just a hobby thus I dont check these
things very often). I piad the fees immediately yet STILL my store is suspended.
According to Bricklink's own rules, the suspension should be immediately
lifted when the past due is paid. I have no idea what to do here as I get no
reply from BL. I never expected such terrible service from a Lego entity. Rather
disappointing. Oh fair community of brickers, any suggestions???
|
|
| | | | | |
| | | | | Author: | Vosblokjes | | Posted: | Apr 30, 2024 03:32 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 52 times | | Topic: | Selling | |
|
| In Selling, bram81 writes:
| | I am unsure what to do- I have sent multiple messages to the bricklink help desk
over the past weeks but they just seem to go into the ether with no acknowledgement
and no answer. I was late paying my store fees and only notcied when my store
was suspended (this is NOT my profession, just a hobby thus I dont check these
things very often). I piad the fees immediately yet STILL my store is suspended.
According to Bricklink's own rules, the suspension should be immediately
lifted when the past due is paid. I have no idea what to do here as I get no
reply from BL. I never expected such terrible service from a Lego entity. Rather
disappointing. Oh fair community of brickers, any suggestions???
|
Store looks open now 
|
|
|
| | | | | |
| | | | | Author: | Nubs_Select | | Posted: | Apr 30, 2024 03:32 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 55 times | | Topic: | Selling | |
|
| | Looks like your good to go now 🍕 |
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | Apr 30, 2024 04:43 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 54 times | | Topic: | Selling | |
|
| It seems the best way to handle this is to complain about it in the forum. Every
time someone makes such a post it appears to be resolved in under an hour whereas
nothing appears to happen for weeks if the suspended seller contacts the help
desk.
It is a very messed up customer service system.
|
|
| | | | | | | | | |
| | | | | | | Author: | jennnifer | | Posted: | Apr 30, 2024 07:49 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 55 times | | Topic: | Selling | |
|
| In Selling, yorbrick writes:
| | It seems the best way to handle this is to complain about it in the forum. Every
time someone makes such a post it appears to be resolved in under an hour whereas
nothing appears to happen for weeks if the suspended seller contacts the help
desk.
It is a very messed up customer service system.
|
Agreed! There is definitely a major disconnect between them saying: We are all
caught up! and the near daily reports of unresponsiveness from them by established
buyers and sellers here. Good customer service would take into account how things
appear from their user's viewpoint.
~Jen
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Vosblokjes | | Posted: | Apr 30, 2024 09:39 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 46 times | | Topic: | Selling | |
|
| In Selling, jennnifer writes:
| | In Selling, yorbrick writes:
| | It seems the best way to handle this is to complain about it in the forum. Every
time someone makes such a post it appears to be resolved in under an hour whereas
nothing appears to happen for weeks if the suspended seller contacts the help
desk.
It is a very messed up customer service system.
|
Agreed! There is definitely a major disconnect between them saying: We are all
caught up! and the near daily reports of unresponsiveness from them by established
buyers and sellers here. Good customer service would take into account how things
appear from their user's viewpoint.
~Jen
|
It is only some tickets that are missed
https://www.bricklink.com/message.asp?ID=1466325
"Did you receive a confirmation of your Help desk inquiry with a ticket number?
We are seeing evidence recently that some tickets are not getting through."
|
|
|
| | | | | | | | | |
| | | | | | | Author: | runner.caller | | Posted: | Apr 30, 2024 09:40 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 42 times | | Topic: | Selling | |
|
| In Selling, yorbrick writes:
| | It seems the best way to handle this is to complain about it in the forum. Every
time someone makes such a post it appears to be resolved in under an hour whereas
nothing appears to happen for weeks if the suspended seller contacts the help
desk.
It is a very messed up customer service system.
|
[read in youtube "honest trailers" voice]
One seller.... once chance to save the world...
Get ready for the summer 2024 blockbuster event coming to a theater near you!
"The great help-desk workaround."
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Nubs_Select | | Posted: | Apr 30, 2024 12:25 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 28 times | | Topic: | Selling | |
|
|  |
|
| | | | | | | | | |
| | | | | | | Author: | bram81 | | Posted: | Apr 30, 2024 10:22 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 37 times | | Topic: | Selling | |
|
| Weirdest thing- it totally was resolved in less than an hour. The messages did
nothing apparently but bitching worked. Noted.
In Selling, yorbrick writes:
| | It seems the best way to handle this is to complain about it in the forum. Every
time someone makes such a post it appears to be resolved in under an hour whereas
nothing appears to happen for weeks if the suspended seller contacts the help
desk.
It is a very messed up customer service system.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Ziegelmeister | | Posted: | Apr 30, 2024 10:27 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 37 times | | Topic: | Selling | |
|
| In Selling, bram81 writes:
| | Weirdest thing- it totally was resolved in less than an hour. The messages did
nothing apparently but bitching worked. Noted.
|
As the saying goes; "The squeaky wheel gets the grease"
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | qwertyboy | | Posted: | Apr 30, 2024 10:56 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 37 times | | Topic: | Selling | |
|
| In Selling, bram81 writes:
| | Weirdest thing- it totally was resolved in less than an hour. The messages did
nothing apparently but bitching worked. Noted.
|
Well, I am going to be the very unpopular guy here -
Stores have a month to pay their fees. After that, BL can suspend the stores
in case of non-payment. What happens now is that store owners come on the forum
and complain about BL not opening up their store quickly enough after it was
closed. And above is a perfect example ("bitching worked" .
Well, I say, leave the non-paying stores sit for a while and let them know they
will be reinstated in a week or so. If they can't be bothered to pay their
fees on time, the store operation is apparently not important enough. Opening
up a store right after a complaint is taking away from the deterrent of "your
store is going to be closed if you don't pay".
Niek.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | popsicle | | Posted: | Apr 30, 2024 12:14 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 44 times | | Topic: | Selling | |
|
| In Selling, qwertyboy writes:
| | In Selling, bram81 writes:
| | Weirdest thing- it totally was resolved in less than an hour. The messages did
nothing apparently but bitching worked. Noted.
|
Well, I am going to be the very unpopular guy here -
|
What I've always admired about you Niek; you seem to worry less about being
"the unpopular guy" than in not telling it like you see it
| |
Stores have a month to pay their fees. After that, BL can suspend the stores
in case of non-payment. What happens now is that store owners come on the forum
and complain about BL not opening up their store quickly enough after it was
closed. And above is a perfect example ("bitching worked".
Well, I say, leave the non-paying stores sit for a while and let them know they
will be reinstated in a week or so. If they can't be bothered to pay their
fees on time, the store operation is apparently not important enough. Opening
up a store right after a complaint is taking away from the deterrent of "your
store is going to be closed if you don't pay".
|
Agreed. And yet another action promoting wrong motivation
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | zorbanj | | Posted: | Apr 30, 2024 12:46 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 32 times | | Topic: | Selling | |
|
| In Selling, qwertyboy writes:
| |
Well, I say, leave the non-paying stores sit for a while and let them know they
will be reinstated in a week or so. If they can't be bothered to pay their
fees on time, the store operation is apparently not important enough. Opening
up a store right after a complaint is taking away from the deterrent of "your
store is going to be closed if you don't pay".
|
I pay the BL fees as soon as I receive the bill to avoid dealing with this Help
Desk netherworld. However, if the fee is paid the store should be re-opened asap.
If BL wants to charge a late fee or interest that's fine but deliberately
keeping a store closed is petty.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | popsicle | | Posted: | Apr 30, 2024 13:08 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 51 times | | Topic: | Selling | |
|
| In Selling, zorbanj writes:
| | In Selling, qwertyboy writes:
| |
Well, I say, leave the non-paying stores sit for a while and let them know they
will be reinstated in a week or so. If they can't be bothered to pay their
fees on time, the store operation is apparently not important enough. Opening
up a store right after a complaint is taking away from the deterrent of "your
store is going to be closed if you don't pay".
|
I pay the BL fees as soon as I receive the bill to avoid dealing with this Help Desk netherworld.
|
And so, you're motivated then? Funny, I pay my fees owed in a timely manner
to "avoid dealing" with my conscience.
| | However, if the fee is paid the store should be re-opened asap.
|
As quickly as BL waited for their very fair fees owed?
| | If BL wants to charge a late fee or interest that's fine
|
Makes sense, at least to cover the additional personnel hours needed to manage
the opening and closing of these delinquent stores.
| | but deliberately keeping a store closed is petty.
|
Not deliberately keeping a store closed, simply given lower priority while
other matters of the site are handled.
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Ziegelmeister | | Posted: | Apr 30, 2024 13:17 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 30 times | | Topic: | Selling | |
|
| In Selling, zorbanj writes:
| | I pay the BL fees as soon as I receive the bill to avoid dealing with this Help
Desk netherworld. However, if the fee is paid the store should be re-opened asap.
If BL wants to charge a late fee or interest that's fine but deliberately
keeping a store closed is petty.
|
Why isn't this automated? Both payment and unlocking. Seems like there
should be a radio button in my settings to allow BL to automatically bill paypal
or something.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Apr 30, 2024 13:22 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 35 times | | Topic: | Selling | |
|
| In Selling, Ziegelmeister writes:
| | In Selling, zorbanj writes:
| | I pay the BL fees as soon as I receive the bill to avoid dealing with this Help
Desk netherworld. However, if the fee is paid the store should be re-opened asap.
If BL wants to charge a late fee or interest that's fine but deliberately
keeping a store closed is petty.
|
Why isn't this automated? Both payment and unlocking. Seems like there
should be a radio button in my settings to allow BL to automatically bill paypal
or something.
|
That would make a very good "suggestion" post
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Apr 30, 2024 13:23 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 29 times | | Topic: | Selling | |
|
| In Selling, Ziegelmeister writes:
| | In Selling, zorbanj writes:
| | I pay the BL fees as soon as I receive the bill to avoid dealing with this Help
Desk netherworld. However, if the fee is paid the store should be re-opened asap.
If BL wants to charge a late fee or interest that's fine but deliberately
keeping a store closed is petty.
|
Why isn't this automated?
|
Until recently, there was indirect payment allowed.
| | Seems like there
should be a radio button in my settings to allow BL to automatically bill paypal
or something.
|
Now I can see the posts coming "BrickLink took me more than I owe!!!!!"
Come on... It's one or a couple of clicks to pay every month. People get
lazy nowadays!
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | Ziegelmeister | | Posted: | Apr 30, 2024 13:36 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 41 times | | Topic: | Selling | |
|
| In Selling, 1001bricks writes:
| |
Now I can see the posts coming "BrickLink took me more than I owe!!!!!"
Come on... It's one or a couple of clicks to pay every month. People get
lazy nowadays!
|
No I get that, but the "penalties" for missing your payment seem absurd.
Waiting a few weeks or needing to raise a stink on the forum to unlock your
store seems excessive. I didn't do a search but it seems like we see threads
like this at least once a month. Last year I closed up the store for a few months
so I could travel. I randomly logged in one day to check the value of a set
I saw and realized I had a bill for ~$10 that must have been from the 2 days
I happened to be open. Had I not paid it, my store would have been essentially
suspended indefinitely over a $10 fee.
If not automate the payment, automate the unlocking.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Apr 30, 2024 13:47 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 31 times | | Topic: | Selling | |
|
| In Selling, Ziegelmeister writes:
| | In Selling, 1001bricks writes:
| |
Now I can see the posts coming "BrickLink took me more than I owe!!!!!"
Come on... It's one or a couple of clicks to pay every month. People get
lazy nowadays!
|
No I get that, but the "penalties" for missing your payment seem absurd.
Waiting a few weeks or needing to raise a stink on the forum to unlock your
store seems excessive. I didn't do a search but it seems like we see threads
like this at least once a month. Last year I closed up the store for a few months
so I could travel. I randomly logged in one day to check the value of a set
I saw and realized I had a bill for ~$10 that must have been from the 2 days
I happened to be open. Had I not paid it, my store would have been essentially
suspended indefinitely over a $10 fee.
If not automate the payment, automate the unlocking.
|
If you were closed and not actively logging on, a suspension wouldn't have
made any difference. The only difference would be if you wanted to open again
quickly.
I really cannot understand how anyone that is open and actively logging on to
process orders can miss making their fee payments.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Apr 30, 2024 14:05 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 36 times | | Topic: | Selling | |
|
| In Selling, Ziegelmeister writes:
| | In Selling, 1001bricks writes:
| |
Now I can see the posts coming "BrickLink took me more than I owe!!!!!"
Come on... It's one or a couple of clicks to pay every month. People get
lazy nowadays!
|
No I get that, but the "penalties" for missing your payment seem absurd.
|
Hey you've got almost 2 freaking months to pay a bill.
I wish the other places were all so tolerant
Then if it's automatic, what if the payment doesn't go through (VISA
expired, not enough funds, too much spent...)
Really, 2 months is VERY cool and 2 clicks isn't a problem.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | runner.caller | | Posted: | Apr 30, 2024 12:55 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 36 times | | Topic: | Selling | |
|
| In Selling, qwertyboy writes:
| | In Selling, bram81 writes:
| | Weirdest thing- it totally was resolved in less than an hour. The messages did
nothing apparently but bitching worked. Noted.
|
Well, I am going to be the very unpopular guy here -
Stores have a month to pay their fees. After that, BL can suspend the stores
in case of non-payment. What happens now is that store owners come on the forum
and complain about BL not opening up their store quickly enough after it was
closed. And above is a perfect example ("bitching worked".
Well, I say, leave the non-paying stores sit for a while and let them know they
will be reinstated in a week or so. If they can't be bothered to pay their
fees on time, the store operation is apparently not important enough. Opening
up a store right after a complaint is taking away from the deterrent of "your
store is going to be closed if you don't pay".
Niek.
|
I agree with you to an extent, but I think If this making non-paying store "sit
for a while", is the method they want to run with, then bricklink needs to
amend their seller terms:
Non-Payment of Fees: Sellers who do not pay the fees due by the end of the
grace period will have their selling privileges revoked. Any Seller account with
an overdue balance will receive a reminder on or shortly after the due date.
The revocation of selling privileges for overdue fees will be automatically
reinstated once payment in full is received by us. The account may be terminated
if at least 1 more month has passed from the time selling privileges were revoked
for non-payment of fees and payment has still not been made. If an amount has
been overdue for 2 months, however, you will need to contact Customer Support
to get your selling privileges for your store reinstated once payment is submitted.
Bold portion should say something like: privileges will be reinstated within
a few weeks once payment is received
Whole thing reads weird, too. So you're account MAY be terminated after 1
month, but if it's been more than 2 months, you need to contact Customer
Support? What could they do if your account had already been terminated a full
month ago?
For what it's worth, If a rouge bill for any service gets lost/forgotten,
a person isn't likely to notice their non-payment until the next month's
bill so a 10 day grace period is kind of worthless.
I'm glad my internet provider, mortgage, and other service providers give
a grace period more than 10 days with/without a small late fee instead of just
shutting the service off 10 days after the due date. They all have better terms
though because they all have a lot of competition.
I guess these are the seller terms we agree to in order to sell, even if they
are poorly designed and written. Bricklink can get away with it for now by being
the best place to sell lego online (imo).
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Apr 30, 2024 13:51 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 28 times | | Topic: | Selling | |
|
| | | For what it's worth, If a rouge bill for any service gets lost/forgotten,
a person isn't likely to notice their non-payment until the next month's
bill so a 10 day grace period is kind of worthless.
|
If they are actively selling, they shouldn't miss the warning notice when
they have overdue fees and log on. If they are not actively selling, it makes
no difference if they temporarily cannot sell.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | edk | | Posted: | Apr 30, 2024 12:57 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 33 times | | Topic: | Selling | |
|
| In Selling, qwertyboy writes:
| | In Selling, bram81 writes:
| | Weirdest thing- it totally was resolved in less than an hour. The messages did
nothing apparently but bitching worked. Noted.
|
Well, I am going to be the very unpopular guy here -
Stores have a month to pay their fees. After that, BL can suspend the stores
in case of non-payment. What happens now is that store owners come on the forum
and complain about BL not opening up their store quickly enough after it was
closed. And above is a perfect example ("bitching worked".
Well, I say, leave the non-paying stores sit for a while and let them know they
will be reinstated in a week or so. If they can't be bothered to pay their
fees on time, the store operation is apparently not important enough. Opening
up a store right after a complaint is taking away from the deterrent of "your
store is going to be closed if you don't pay".
Niek.
|
+1
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Macaronis | | Posted: | Apr 30, 2024 14:38 | | Subject: | Re: Store suspension after payment of fees | | Viewed: | 51 times | | Topic: | Selling | |
|
| In Selling, qwertyboy writes:
| | In Selling, bram81 writes:
| | Weirdest thing- it totally was resolved in less than an hour. The messages did
nothing apparently but bitching worked. Noted.
|
Well, I am going to be the very unpopular guy here -
Stores have a month to pay their fees. After that, BL can suspend the stores
in case of non-payment. What happens now is that store owners come on the forum
and complain about BL not opening up their store quickly enough after it was
closed. And above is a perfect example ("bitching worked".
Well, I say, leave the non-paying stores sit for a while and let them know they
will be reinstated in a week or so. If they can't be bothered to pay their
fees on time, the store operation is apparently not important enough. Opening
up a store right after a complaint is taking away from the deterrent of "your
store is going to be closed if you don't pay".
Niek.
|
You know maybe BL needs to start charging LATE FEE's....
|
|
|
|
|
|
Netherlands, Noord-Holland
Canada, Ontario
United Kingdom, England
USA, Illinois
France, Provence-Alpes-Côte d'Azur
