I have filed a couple of complaints over the last 2 years that I filed with Bricklink
after trying to resolve the situation with the sellers over numerous weeks.
One issue was they shipped bootleg minifig parts and we even submitted clear
pictures of what was shipped. The second order with a different buyer, they
shipped minifigs with the wrong colored parts. I've lost a total of $65
over these two orders - both of which were gifts for my son. There's no
buyer support and no protection from scammers. This last guy had 12 complaints
in the last year for the same issues and Bricklink is doing NOTHING about it.
The guy is a jerk and I'm out the money. Anyone else having this trouble?
Bricklink does support buyers in that it bans sellers if they have performance
issues reported and completed in the correct way by buyers. PayPal will refund
you if you make a complaint to them, as they are the one that deals with the
finance side (if you paid that way).
Bricklink also supports buyers through publishing feedback from previous customers.
If a seller obtains lots of negative feedback for issues before you buy, then
you are warned about it if you look at the feedback. The seller you bought from
had already received quite a bit of negative feedback before your order was placed
and would have had a low percentage rating. Did you look at it before you bought?
United Kingdom, England
