| Discussion Forum: All Replies to Message 1465836 |
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| | | Author: | pcthurman  | | Posted: | Apr 22, 2024 06:40 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 50 times | | Topic: | Suggestions | |
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| In Suggestions, peregrinator writes:
| | In Suggestions, zorbanj writes:
| | Ideally there would be two types of Complete in the pulldown, one for "Seller
- Complete" and the other "Buyer - Complete".
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I don't think that's really necessary - once it's "Shipped"
it's "seller complete".
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But is it really "seller complete"?
If the buyer should receive their order and find inconsistencies with the order,
the buyer reaches out to the seller. The seller then needs to communicate with
the buyer to try to find a solution that both can agree to.
this scenario is in play, then the seller's side is NOT complete until an
agreement can be reached, and the seller honors the agreement.
IMO the only person that should have final say on whether or not an order is
complete, is the buyer! If the buyer does not mark an order as complete, then
leave it as such. The buyer has 6 months to make a claim on any order they pay
for and after 6 months the order is "purged" from the system.
If you are a seller and it bothers you that an order is just sitting there after
you have shipped it, I say "To Bad". It is the buyer's right
to make a claim for up to 6 months REGARDLESS of your store terms because Bricklink
terms supersede store terms.
Some sellers file an order once they believe the order to be complete. I do not
know how this affects the seller's ability to help a buyer if there is a
problem, but this would seem like a decent solution for a seller if having an
order on your orders list for 6 months bothers you.
In truth no order is fully complete until it has been purged from the system
after 6 months.
I vote "YES"
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USA, Virginia
