| Discussion Forum: All Replies to Message 1463287 |
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| | | Author: | 1001bricks  | | Posted: | Apr 5, 2024 21:10 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, infinibrix writes:
| | In Suggestions, 1001bricks writes:
| | In Suggestions, infinibrix writes:
| | In Suggestions, 1001bricks writes:
| | In Suggestions, popsicle writes:
| | In Suggestions, infinibrix writes:
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| | | | | | As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
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Sensible. Put it forward as a Suggestion post, I say.
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Abolutely not please.
Buyer also can be too kind and post immediately a positive feedback when having
paid, or even before!
This would close the order as "Completed" while it wasn't meant 
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If the buyer has left feedback prior to item being received/shipped then that
would be a bit silly and they are in no better position regardless of whether
the order has been completed or not!
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See Help page of definition of Status Completed.
A positive feedback doesn't mean the order is completed.
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It doesn't mean your original statement makes any more sense either?
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Kind of, re-read "while it wasn't meant" as "while it could haven't
been meant".
But who cares, the fact is there's no / not always relationship between feedback
and status.
I mean apart if everything's rewritten, like status, feedbacks, alerts...
But as of right now, a quick and easy way to straighten things would be to:
* redefine the Completed status in Help,
* or make seller not able to set the order to Completed.
Right now we're discussing in vain because it's one of the points where
BrickLink doesn't work or can't be used as described
I'm off this subject, sorry.
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| | | | | Author: | infinibrix | | Posted: | Apr 6, 2024 06:30 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, 1001bricks writes:
| | In Suggestions, infinibrix writes:
| | In Suggestions, 1001bricks writes:
| | In Suggestions, infinibrix writes:
| | In Suggestions, 1001bricks writes:
| | In Suggestions, popsicle writes:
| | In Suggestions, infinibrix writes:
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| | | | | | As a side note I wonder whether status should auto set to complete once buyer
has left feedback or certainly after both buyer and seller have left feedback
|
Sensible. Put it forward as a Suggestion post, I say.
|
Abolutely not please.
Buyer also can be too kind and post immediately a positive feedback when having
paid, or even before!
This would close the order as "Completed" while it wasn't meant
|
If the buyer has left feedback prior to item being received/shipped then that
would be a bit silly and they are in no better position regardless of whether
the order has been completed or not!
|
See Help page of definition of Status Completed.
A positive feedback doesn't mean the order is completed.
|
It doesn't mean your original statement makes any more sense either?
|
Kind of, re-read "while it wasn't meant" as "while it could haven't
been meant".
But who cares, the fact is there's no / not always relationship between feedback
and status.
I mean apart if everything's rewritten, like status, feedbacks, alerts...
But as of right now, a quick and easy way to straighten things would be to:
* redefine the Completed status in Help,
* or make seller not able to set the order to Completed.
Right now we're discussing in vain because it's one of the points where
BrickLink doesn't work or can't be used as described
I'm off this subject, sorry.
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That's okay I can round-up things then....
Basically a buyer doesn't leave feedback until they consider the order completed
thereby making the status of 'Completed' obsolete
I cannot think of a single situation where a buyer would leave feedback if they
didn't consider the order completed? Presumably they leave feedback when
they've either received goods and are happy (Order Completed) or they leave
negative/neutral feedback because they are unhappy with the sellers lack of resolve
(Order Completed)
On other platforms like ebay there is no Completed status because feedback alone
defines the orders status and rounds up the overall transaction as complete!
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| | | | | | | Author: | peregrinator | | Posted: | Apr 6, 2024 06:43 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, infinibrix writes:
| | I cannot think of a single situation where a buyer would leave feedback if they
didn't consider the order completed? Presumably they leave feedback when
they've either received goods and are happy (Order Completed) or they leave
negative/neutral feedback because they are unhappy with the sellers lack of resolve
(Order Completed)
On other platforms like ebay there is no Completed status because feedback alone
defines the orders status and rounds up the overall transaction as complete!
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I've definitely had buyers leave feedback before they even received their
orders - rare, but it happens. I don't know if one can do the same on eBay
(it seems one can click the "Leave Feedback" button but I don't know
if the form can be submitted), but in any case, since eBay also tracks orders,
I imagine the order isn't complete until the buyer has received it (I don't
know what happens in cases where the order can't be tracked).
I think if the buyer marks the order as "Received" and then leaves positive
feedback the order should automatically complete. Maybe when the buyer leaves
any kind of feedback? Not sure about that last part.
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| | | | | | | | | Author: | infinibrix | | Posted: | Apr 6, 2024 10:53 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, peregrinator writes:
| | In Suggestions, infinibrix writes:
| | I cannot think of a single situation where a buyer would leave feedback if they
didn't consider the order completed? Presumably they leave feedback when
they've either received goods and are happy (Order Completed) or they leave
negative/neutral feedback because they are unhappy with the sellers lack of resolve
(Order Completed)
On other platforms like ebay there is no Completed status because feedback alone
defines the orders status and rounds up the overall transaction as complete!
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I've definitely had buyers leave feedback before they even received their
orders - rare, but it happens.
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Yes but this example just illustrates someone not using the system properly and
I'm pretty sure we don't require a system built around a one off user
not using the system correctly?
I can imagine the feedback they left was interesting....
"Great Seller, Order is on its way and it will arrive in good time and be
absolutely perfect!"
| | I don't know if one can do the same on eBay
(it seems one can click the "Leave Feedback" button but I don't know
if the form can be submitted), but in any case, since eBay also tracks orders,
I imagine the order isn't complete until the buyer has received it (I don't
know what happens in cases where the order can't be tracked).
I think if the buyer marks the order as "Received" and then leaves positive
feedback the order should automatically complete. Maybe when the buyer leaves
any kind of feedback? Not sure about that last part.
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The way I see it the very final option in the dropdown should be 'Received'
with no need for a 'Completed' option. The buyer essentially completes
their order by leaving feedback!
i.e they mark as received and then leave feedback once they are happy with their
order or if they are unhappy with their order they mark as received, message
seller for a resolution, wait for issue to be resolved(or not resolved) and then
leave appropriate feedback. By leaving feedback the buyer is finished with that
order and it is essentially complete
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Apr 6, 2024 11:19 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 25 times | | Topic: | Suggestions | |
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| In Suggestions, infinibrix writes:
| | […]
| | I've definitely had buyers leave feedback before they even received their
orders - rare, but it happens.
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Yes but this example just illustrates someone not using the system properly and
I'm pretty sure we don't require a system built around a one off user
not using the system correctly?
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A system shouldn’t allow its users to use it incorrectly.
(That includes sellers marking orders complete  )
“You’re holding wrong” is a registred trademark. BrickLink is too cheap to use
it.
| | I can imagine the feedback they left was interesting....
"Great Seller, Order is on its way and it will arrive in good time and be
absolutely perfect!"
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Have you read the feedback left on other plateforms? It’s sometimes worse than
that.
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| | | | | | | | | | | | | Author: | infinibrix | | Posted: | Apr 6, 2024 11:49 | | Subject: | Re: Setting Orders to Complete! | | Viewed: | 57 times | | Topic: | Suggestions | |
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| In Suggestions, SylvainLS writes:
| | In Suggestions, infinibrix writes:
| | […]
| | I've definitely had buyers leave feedback before they even received their
orders - rare, but it happens.
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Yes but this example just illustrates someone not using the system properly and
I'm pretty sure we don't require a system built around a one off user
not using the system correctly?
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A system shouldn’t allow its users to use it incorrectly.
(That includes sellers marking orders complete )
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And your point? Removing the Completed option would solve this issue at the same
time?
Besides which as a Seller I have never marked an order as Complete! Once I mark
the order status as 'Shipped' I then leave the customer alone to change
the status from there on in
| | “You’re holding wrong” is a registred trademark. BrickLink is too cheap to use
it.
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France, Provence-Alpes-Côte d'Azur
United Kingdom, England
USA, New Jersey
