| Discussion Forum: Thread 355542 |
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| | | Author: | cszM  | | Posted: | Mar 27, 2024 14:01 | | Subject: | Missing pieces on a set | | Viewed: | 141 times | | Topic: | Help | |
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| Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
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| | | | | Author: | SylvainLS | | Posted: | Mar 27, 2024 14:15 | | Subject: | Re: Missing pieces on a set | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, cszM writes:
| | Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
|
Hi,
File an NSS: https://www.bricklink.com/help.asp?helpID=110
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| | | | | | | Author: | cszM | | Posted: | Mar 27, 2024 14:24 | | Subject: | Re: Missing pieces on a set | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
| | In Help, cszM writes:
| | Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
|
Hi,
File an NSS: https://www.bricklink.com/help.asp?helpID=110
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will do, thanks a lot
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| | | | | | | | | Author: | cszM | | Posted: | May 8, 2024 18:10 | | Subject: | Re: Missing pieces on a set | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, cszM writes:
| | In Help, SylvainLS writes:
| | In Help, cszM writes:
| | Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
|
Hi,
File an NSS: https://www.bricklink.com/help.asp?helpID=110
|
will do, thanks a lot
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Well, a month later still nothing...
Seller sent me an email after filling the NSS promising a refund. I accepted.
And waited. I wrote him again. Nothing... Meanwhile I received an email from
bricklink.
"Status of order XXXXXXXX was changed from NSS to Shipped by BrickLink Administration
on Apr 19, 2024 16:01.
Reason: NSS removed. Proof of shipment provided"
WTF??! I said the order was incomplete, how can they remove my complain because
the seller show some proof of shipment?
the best part is I can fill a new NSS because it says the case is closed.
What should I do?
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| | | | | Author: | Ziegelmeister | | Posted: | Mar 27, 2024 14:15 | | Subject: | (Cancelled) | | Viewed: | 38 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | Author: | Ziegelmeister | | Posted: | Mar 27, 2024 14:17 | | Subject: | Re: Missing pieces on a set | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, cszM writes:
| | Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
|
It's not uncommon to have missing parts from a factory sealed set... It's
not common either but it has happened twice to me with (missing 5
of the slopes on the turret). And
(missing some of the long pieces that go
in the rafters of the dining hall).
If it's a new or relatively recent set, you can try reaching out to LEGO
to see if they'll send you the pieces, but you'll still need to figure
out how to deal with the store.
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| | | | | | | Author: | SylvainLS | | Posted: | Mar 27, 2024 14:22 | | Subject: | Re: Missing pieces on a set | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, Ziegelmeister writes:
| | […]
If it's a new or relatively recent set, you can try reaching out to LEGO
to see if they'll send you the pieces, but you'll still need to figure
out how to deal with the store.
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Only if the sets were New & Sealed.
Otherwise, especially if the sets were Used, it’s the sole responsibility of
the seller.
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| | | | | Author: | yorbrick | | Posted: | Mar 27, 2024 16:53 | | Subject: | Re: Missing pieces on a set | | Viewed: | 53 times | | Topic: | Help | |
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| In Help, cszM writes:
| | Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
|
Which set was it, and which parts were missing? As not all sets have to have
all the parts in the inventory to be considered complete when used.
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| | | | | | | Author: | cszM | | Posted: | May 9, 2024 11:25 | | Subject: | Re: Missing pieces on a set | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | In Help, cszM writes:
| | Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
|
Which set was it, and which parts were missing? As not all sets have to have
all the parts in the inventory to be considered complete when used.
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Set was 75153 AT-ST Walker, it was supposed to be complete with no box. I'm
missing pieces for the feet wich make the model unable to stand up, tiles to
conceil studs, pieces with stickers, the projectiles for the weapons... I don't
think that's ok to sell it as a "complete" set.
And the seller accepted this and offered me a refund when I filled a NSS. Then
BRICKLINK closed the NSS and the seller just ignores my messages.
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