  
| Author: | FigBits  | | Posted: | Apr 21, 2016 14:50 | | Subject: | Re: Disable automatic quote cancellation | | Viewed: | 30 times | | Topic: | Suggestions | |
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| In Suggestions, calsbricks writes:
| | In Suggestions, yorbrick writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, yorbrick writes:
| | | | For stores that process orders first before invoicing the quote is not required.
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Why not? If I wanted to place an order and wanted to know the full price before
committing, would you be willing to cancel an order after having done all the
processing of the order?
The quote feature is there to let buyers know the total price of an order before
they commit, not after they commit. Unless sellers are willing to restock cancelled
orders if the buyer decides against buying after they have been told the postage
costs.
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Interesting point of view but not one we share. The quote system has been flawed
since its launch and that has been well documented. We are not going to process
a 100+ lot order (and we get a lot of these) to offer a quote and then have the
quote rejected or cancelled by the system as something has gone out of stock
during the quote process.
We provide a shipping options/costs message between 24 and 48 hours after receiving
an order. That provides the individual with a choice of shipping options and
their associated costs. Once they choose from that we invoice them and send the
order immediately upon receiving payment.
Our view is shared by many of the stores in the UK - we have made that point
clear to Bricklink - the quote system was really brought in for the German market
where the buyer is required to know the total value of an order before it becomes
an order. We do not have that problem in the UK.
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I understand that. You give the buyer a choice of what they can pay for shipping,
but do you give them the choice of cancelling? Some buyers do want to know the
total price including shipping, before they commit.
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Whilst we do not openly provide that information in our shipping message the
few orders that we have had in the 5 years we have been a store where the buyer
found the pricing of shipping too expensive were mutually cancelled or compromised
on with no problems whatsoever. We don't really need to get into the technicalities
of distance selling laws to be practical or in some case helpful.
The flaws in the quote system have prevented most of the UK's main stores
from adopting this feature. Bricklink did not get it right and I believe they
are aware of that. The original suggestion was a little like putting the finger
in the dyke rather than looking for a rethink from the BL development team on
how best to approach this.
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Despite the previous messages, I am still not clear on what is preventing "most
of the UK's main stores" from enabling quotes.
I agree that it would be a waste of time to "process" a 100-lot order, and then
have it cancelled. But, then ... don't process it. Just send a quote.
--
Marc.
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Message is in Reply To: Message Has 1 Reply: 14 Messages in this Thread:  Msg 1 - enig (6362) 99 months ago Apr 21, 2016 to Suggestions
 Msg 2 - calsbricks (8538) 99 months ago Apr 21, 2016 to Suggestions
 Msg 3 - yorbrick (1185) 99 months ago Apr 21, 2016 to Suggestions
 Msg 4 - calsbricks (8538) 99 months ago Apr 21, 2016 to Suggestions
Msg 5 - yorbrick (1185) 99 months ago Apr 21, 2016 to Suggestions
Msg 6 - calsbricks (8538) 99 months ago Apr 21, 2016 to Suggestions
Msg 7 « - FigBits (3564) 99 months ago Apr 21, 2016 to Suggestions
Msg 8 - Rarah (577)  99 months ago Apr 21, 2016 to Suggestions
Msg 9 - FigBits (3564) 99 months ago Apr 21, 2016 to Suggestions
Msg 10 - Rarah (577) 99 months ago Apr 22, 2016 to Suggestions
Msg 11 - FigBits (3564) 99 months ago Apr 22, 2016 to Suggestions
Msg 12 - ToriHada (8887) 99 months ago Apr 21, 2016 to Suggestions
Msg 13 - Brickwilbo (1534) 99 months ago Apr 22, 2016 to Suggestions
Msg 14 - calsbricks (8538) 99 months ago Apr 22, 2016 to Suggestions
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Canada, Ontario
