  
| Author: | kittybrickz  | | Posted: | May 12, 2024 23:35 | | Subject: | Re: USPS shows delivered | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, CSC writes:
| | Hello everyone,
I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."
Now the buyer left neutral feedback for not receiving an item.
I have provided tracking and it shows "Delivered, In/At Mailbox"
Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?
The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"
Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?
Thanks
|
Bricklink policies outline that a seller is responsible for a package until the
customer recieves it. Perhaps one of the more experienced sellers can read into
that and define it better. But I thought I might add my thought on it: what is
the Neutral worth to you? Is it worth it to ignore and move on? Is it worth the
price of a full refund if the customer is willing to remove the feedback? I would
explore different things. It sucks tho and I'm sorry this happened to you.
Best wishes
|
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Message is in Reply To:  USPS shows delivered - CSC (728) | Hello everyone, I had been contacted by a buyer saying "Hi, just letting you know that this item was not received even though the post office says it was put in my mailbox [...]
(20 days ago, May 12, 2024, to Feedback) |
Message Has 1 Reply: Re: USPS shows delivered - jennnifer (3537)  | [...] [...] I do not believe that BrickLink has any policies for sellers in this regard. What we do have are Paypal policies and general good online sense. If you buy something [...]
(20 days ago, May 13, 2024, to Feedback) |
12 Messages in this Thread: Msg 1 - CSC (728) 20 days ago May 12, 2024 to Feedback
 Msg 2 « - kittybrickz (197) 20 days ago May 12, 2024 to Feedback
  Msg 3 - jennnifer (3537) 20 days ago May 13, 2024 to Feedback
Msg 4 - CSC (728) 20 days ago May 13, 2024 to Feedback
Msg 5 - Nubs_Select (3821) 20 days ago May 13, 2024 to Feedback
Msg 6 - Brickman4you (1929) 20 days ago May 13, 2024 to Feedback
Msg 7 - bahpstore (21172) 20 days ago May 13, 2024 to Feedback
Msg 8 - jennnifer (3537) 20 days ago May 13, 2024 to Feedback
Msg 9 - bahpstore (21172) 20 days ago May 13, 2024 to Feedback
Msg 10 - cosmicray (3497) 20 days ago May 13, 2024 to Feedback
Msg 11 - CSC (728) 20 days ago May 13, 2024 to Feedback
Msg 12 - Swatson217 (503) 20 days ago May 13, 2024 to Feedback
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Canada, British Columbia
