Author:  Klocek_Studio  Posted:  Apr 26, 2024 03:37  Subject:  Order cancellation #24831248  Viewed:  176 times  Topic:  Problem Order Cancel Reply

BrickLink ID Card Klocek_Studio (8) Location:  Poland, w. Pomorskie Member Since Contact Type Status Apr 12, 2022 Seller Store: Klocek Studio [OLX/Vinted]

Hi. Me and buyer decides to order cancelation. Bricks was sended to me back. I full refunded them for buyer. Problem is the status of order is "completed". I think there is my miss. Buyer post me a negative feedback and argue with me about brick condition. There was a few chipper bricks with "Bite marks" and "yellowish" remarks. Customer ask me, she don't know about this and posted me negative feedback. Please help.

Message Has 2 Replies:

Re: Order cancellation #24831248 - rankster (1901)

Ask the buyer to set the status back to Shipped then you should be able to cancel after refunding. (11 days ago, Apr 26, 2024, to Problem Order)

Re: Order cancellation #24831248 - peregrinator (773)

[...] Cancelling the order wouldn't prevent the buyer from leaving negative feedback. (11 days ago, Apr 26, 2024, to Problem Order)

3 Messages in this Thread:

 Msg 1 « - Klocek_Studio (8) 11 days ago Apr 26, 2024 to Problem Order
 Msg 2 - rankster (1901) 11 days ago Apr 26, 2024 to Problem Order
 Msg 3 - peregrinator (773) 11 days ago Apr 26, 2024 to Problem Order