Author:  Swatson217  Posted:  Apr 22, 2024 18:41  Subject:  Got reply from Lego about Help Desk  Viewed:  183 times  Topic:  General Cancel Reply

BrickLink ID Card Swatson217 (487) Location:  USA, Maryland Member Since Contact Type Status Jul 1, 2020 Seller Store: The BrickWitch

I emailed Lego asking for information about how they can explain/fix/communicate about the delays and issues of the BL Help Desk. First I got an email saying they would check with the customer support team about the BL Help Desk problem. Today I got a follow-up. Here is what they said: “I've received the reply of our support team, who've checked with the BrickLink team. They said that they're all caught up with customers' e-mails and requests.” 🤷🏻‍♂️

Message Has 2 Replies:

Re: Got reply from Lego about Help Desk - Nubs_Select (3778)

[...] if that's true then i guess we are back to the messages disappearing into the void again... (25 days ago, Apr 22, 2024, to General)

Re: Got reply from Lego about Help Desk - UTLF (1267)

Lol, so they ignore the people asking about it on the forum to the point someone contacts Lego corporate to get an answer, then they just outright lie about it? Or are the handful [...] (25 days ago, Apr 22, 2024, to General)

6 Messages in this Thread:

 Msg 1 « - Swatson217 (487) 25 days ago Apr 22, 2024 to General
 Msg 2 - Nubs_Select (3778) 25 days ago Apr 22, 2024 to General
 Msg 3 - Dhobeck (33) 25 days ago Apr 22, 2024 to General
 Msg 4 - Nubs_Select (3778) 25 days ago Apr 22, 2024 to General
 Msg 5 - Stellar (3505) 25 days ago Apr 23, 2024 to General
 Msg 6 - UTLF (1267) 25 days ago Apr 22, 2024 to General