Author:  Mkwill96  Posted:  Apr 22, 2024 06:18  Subject:  Seller not shipping and not sending refund  Viewed:  187 times  Topic:  Problem Order Cancel Reply

BrickLink ID Card Mkwill96 (10) Location:  United Kingdom, Northern Ireland Member Since Contact Type Status Jan 30, 2024 Buyer

Hi, I am having an issue with a seller that does not respond to any of my messages and is refusing to ship the order after payment. It has been a month since payment was made and seller constantly lies about shipping dates, says they'll be shipped in 2 days only to delay it and not respond to me after. On one of the orders I've cancelled he's said that he's initiated a refund, it has been 2 weeks since and I haven't received my money back so I contacted my bank, only to be told that no refund was initiated. I have filed a dispute but my bank is telling me to cancel the order, only then can they do something about it but if I cancel the order, I have to mark the NSS as complete eventhough it isn't. These orders are about £2.5k in total and I really need some advice and guidance on what to do here. Any help is appreciated, many thanks! Seller 'Collectabrick'

Message Has 3 Replies:

Re: Seller not shipping and not sending refund - peregrinator (786)

[...] If there are multiple orders then there should be multiple NSSs. I don't see why you would not want to complete the NSS(s) to cancel the order(s), [...] (2 months ago, Apr 22, 2024, to Problem Order)

Re: Seller not shipping and not sending refund - yorbrick (1185)

[...] That seller has been suspended for almost two weeks for "preventative action". Did you pay by bank transfer through PayPal, or direct from your bank? If from [...] (2 months ago, Apr 22, 2024, to Problem Order)

Re: Seller not shipping and not sending refund - zorbanj (829)

(URL) How to Complete a Non-Shipping Seller Alert: Go to the Problem Order page and select an option to cancel the order. This option will appear two weeks after initiating [...] (2 months ago, Apr 22, 2024, to Problem Order)

8 Messages in this Thread:

 Msg 1 « - Mkwill96 (10) 2 months ago Apr 22, 2024 to Problem Order
 Msg 2 - peregrinator (786) 2 months ago Apr 22, 2024 to Problem Order
 Msg 3 - Mkwill96 (10) 2 months ago Apr 22, 2024 to Problem Order
 Msg 4 - peregrinator (786) 2 months ago Apr 22, 2024 to Problem Order
 Msg 5 - yorbrick (1185) 2 months ago Apr 22, 2024 to Problem Order
 Msg 6 - peregrinator (786) 2 months ago Apr 22, 2024 to Problem Order
 Msg 7 - yorbrick (1185) 2 months ago Apr 22, 2024 to Problem Order
 Msg 8 - zorbanj (829) 2 months ago Apr 22, 2024 to Problem Order