  
| Author: | Lurking  | | Posted: | Apr 18, 2024 18:59 | | Subject: | Setting up Open Orders for a new seller | | Viewed: | 81 times | | Topic: | Help | |
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| Wondering if anyone can help me to setup or check my option for Open Orders please.
I'm a new seller, and believe I've setup the option for buyers to place
an Open Order. I did this from a shared shipping option I copied.
I have a buyer (who is very patient!) who has created an open order. He added
some parts which showed as Batch 1. He added more parts which appeared in the
same Order number as Batch 2. So far so good.
At this stage the Order Status changed to "Updated". I assume this was
done automatically.
The buyer then added more parts, but they didn't appear in that open order.
Instead a whole new order number was created. The status of that new order
is "Pending".
So I'm not sure if this is some strange glitch that hasn't added another
batch to the already open order, or if this is something I haven't setup
correctly. The Buyer would now like to complete his order(s). What do I/we
do?
1: Is there a way to cancel the 2nd order and fix some setting so that when
he re-adds the part it is added to the original order.
2: Do I just send two invoices for the two orders with a total value that covers
the shipping as a single package?
Grateful for any advice, thanks.
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Message Has 1 Reply:  Re: Setting up Open Orders for a new seller - 1001bricks (52394) | Hi - There's nothing to do to allow an open order. ANY shipping method that doesn't involve instant payment or any order which isn't paid leaves by default the order [...]
(30 days ago, Apr 18, 2024, to Help) |
6 Messages in this Thread: Msg 1 « - Lurking (92) 30 days ago Apr 18, 2024 to Help
 Msg 2 - 1001bricks (52394) 30 days ago Apr 18, 2024 to Help
Msg 3 - Lurking (92) 30 days ago Apr 18, 2024 to Help
 Msg 4 - 1001bricks (52394) 30 days ago Apr 18, 2024 to Help
Msg 5 - 1001bricks (52394) 30 days ago Apr 18, 2024 to Help
Msg 6 - Nubs_Select (3781)  30 days ago Apr 18, 2024 to Help
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