  
| Author: | rtzx9r  | | Posted: | Apr 1, 2024 22:24 | | Subject: | Re: DESPERATE for HELP with shady SELLER! | | Viewed: | 54 times | | Topic: | Problem Order | |
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| In Problem Order, infinibrix writes:
| | In Problem Order, MiniRoz writes:
| | I’m feeling a bit desperate and could really use help with an issue I’m having
with a seller. I purchased 7 minifigures from their store (2 Clone Trooper sw1304,
4 Clone Trooper Captain Rex sw1315, and 1 Sabine Wren sw1303. They arrived over
a month later, and both Clone Troopers had incorrect heads and no visors, all
4 Captain Rex were missing their pauldrons and rangefinders, and Sabine is missing
her rangefinder. When I reached out to the seller, he said those items are not
included because they are “accessories” and not part of the minifigure (the listings
say “does not include accessories”). I have explained repeatedly that everything
listed in a minifigure’s inventory is part of the minifigure, and I have sent
links to BrickLink’s policies to no avail. He is refusing to do anything to remedy
this situation. I filed an NSS and a claim with PayPal, which he is disputing.
My biggest concern is that PayPal likely doesn’t have the time to investigate
the nuances of minifigure inventory or BL policies. He is refusing to acknowledge
this, and claims my interpretation of the policies is incorrect. This hell loop
is seriously stressing me out. Can anyone please offer some guidance on how to
handle this?
Here are some exchanges with the seller:
Hello,
I just received my order, and there are multiple problems:
Both of the 2 Clone Trooper sw1304 have the WRONG HEADS. They came with
Chancellor Palpatine sw1306 heads. They are also missing their visors.
All 4 of the Clone Trooper Captain Rex figs are MISSING PAULDRONS and range
finders
Please let me know as soon as possible when you can ship all the missing items.
Since shipping took a long time, can these be shipped with Priority Mail or Express
Shipping?
I look forward to hearing from you.
I list in each sales publication it is specific how the minifigure comes, in
some cases with a lack of accessories and that is why the prices are so low,
although everything is new, you just can't get all the accessories.
Your way of interpreting it is wrong, when you buy a product you must carefully
check its conditions, from the moment you are buying a minifigure you are not
buying a complete set, a Lego minifigure is made up of 1 mini upper part, 1 lower
part , 1 head, and as an extra 1 helmet or hair. And so that you are well informed,
a minifigure is not a product that Lego sells, it is part of a product that Lego
sells.
What you say about shoulder pads, capes and so on, they are accessories, and
in the specifications I say: without accessories.
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Well regardless of whether the seller believes they are accessories or not and
regardless of whether they put in their item description that accessories were
not included:-
A) They should have been more specific about what wasn't included as accessories
on Bricklink would be classed as handheld items that are not shown in the minifig
catalog image
B) It is against Bricklink policy to list a catalogued minifigure without everything
in the picture being included
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They may very well be legit sources from a set (are they Lego stores in Mexico?).and
if the seller had, say, 6600+ feedback I’d be a true believer they are operating
a legit store. But when feedbacks drop faster than the atmospheric pressure in
a cat 5 hurricane, they refuse to address their issues as a seller, and there
is precedence set, it’s more of the old adage if it smells like mustard pizza,
it probably is.
People also believe OJ is innocent.
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USA, Arizona
