Author:  rtzx9r  Posted:  Mar 31, 2024 13:17  Subject:  Re: Missing Pieces from an Order: 2 times now  Viewed:  44 times  Topic:  Buying Cancel Reply

BrickLink ID Card rtzx9r (1037) Location:  USA, Arizona Member Since Contact Type Status Apr 1, 2002 Seller   Store: Sunshine Builders Supply

In Buying, yorbrick writes:    In Buying, bobnikolov writes:    In Buying, yorbrick writes:    In Buying, Chestercu15 writes:    I’m having a hard time with this, as I’ve been trying to buy some specific parts missing from some sets and 2 times now, I’ve ordered specific parts, added on a few others to meet the minimum buy for the seller and the seller sends me a message AFTER shipping that they don’t have or can’t find the parts I actually needed and still shipped the package. They provide a refund for the missing parts, but those were the only reason I was buying in the first place. Is that common business practice, to communicate after shipping that parts are missing? Would this warrant less than positive feedback? Newer member here, just seeking some help Put a note with the order ... DO NOT SHIP IF MISSING PARTS A, B AND C. Sorry, this can't be serious Any buyer should have templates just in case... Yes, I was serious. If the buyer is having the same issue with multiple orders, it makes sense to ask sellers not to ship if they cannot fulfill the whole order or the important parts. As a seller it can happen… can’t find a brick, or you find it and it’s turned yellow (white pieces) or perhaps cracked (dark red, reddish brown). I always send a buyer an email with options… credit, full cancellation, etc and let them decide. I find it a terrible business practice to send an incomplete order with just a note in the order… you’ve wasted a week plus of time the buyer could have sourced their parts elsewhere. Too busy e isn’t an excuse either… it’s just poor customer service.

Message is in Reply To:

Re: Missing Pieces from an Order: 2 times now - yorbrick (1185)

[...] Yes, I was serious. If the buyer is having the same issue with multiple orders, it makes sense to ask sellers not to ship if they cannot fulfill the whole order or the [...] (2 months ago, Mar 31, 2024, to Buying)

20 Messages in this Thread:

 Msg 1 - Chestercu15 (7) 2 months ago Mar 31, 2024 to Buying
 Msg 2 - TempleOfBricks (846) 2 months ago Mar 31, 2024 to Buying
 Msg 3 - bobnikolov (1881) 2 months ago Mar 31, 2024 to Buying
 Msg 4 - edk (9192) 2 months ago Mar 31, 2024 to Buying
 Msg 5 - theboystoys (1109) 2 months ago Mar 31, 2024 to Buying
 Msg 6 - 1001bricks (52467) 2 months ago Mar 31, 2024 to Buying
 Msg 7 - yorbrick (1185) 2 months ago Mar 31, 2024 to Buying
 Msg 8 - jennnifer (3537) 2 months ago Mar 31, 2024 to Buying
 Msg 9 - bobnikolov (1881) 2 months ago Mar 31, 2024 to Buying
 Msg 10 - yorbrick (1185) 2 months ago Mar 31, 2024 to Buying
 Msg 11 « - rtzx9r (1037) 2 months ago Mar 31, 2024 to Buying
 Msg 12 - zorbanj (827) 2 months ago Mar 31, 2024 to Buying
 Msg 13 - WildBricks (6391) 2 months ago Apr 1, 2024 to Buying
 Msg 14 - 1001bricks (52467) 2 months ago Apr 1, 2024 to Buying
 Msg 15 - Nubs_Select (3821) 2 months ago Apr 1, 2024 to Buying
 Msg 16 - Nubs_Select (3821) 2 months ago Apr 1, 2024 to Buying
 Msg 17 - edk (9192) 2 months ago Apr 1, 2024 to Buying
 Msg 18 - yorbrick (1185) 2 months ago Apr 1, 2024 to Buying
 Msg 19 - zorbanj (827) 2 months ago Apr 1, 2024 to Buying
 Msg 20 - SezaR (1398) 2 months ago Apr 1, 2024 to Buying