  
| Author: | Gaston.La.Brick  | | Posted: | Mar 24, 2024 07:51 | | Subject: | Re: The order came wrong | | Viewed: | 59 times | | Topic: | Problem Order | |
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| I am usually very careful before "taking sides". And even more before
"shaming" a person (buyer or seller) or store.
It's obvious sending the wrong part must be corrected by the seller. That's
without a doubt.
But we don't know the full story. Elements that are open to be able to fully
assess the situation (which is not up to us, to be honest) could be:
- OP mentions 3 options offered by the seller. Which are they? Maybe they are
actually quite reasonable.
- OP mentions "arrogant manner". This could be, but it's a subjective
interpretation. It doesn't make it so per definition. Maybe the seller doesn't
speak English as primary language. I don't either. This can result in some
unintended interpretation / lost in translation issues.
- Was the order only that minifig, or is the minifig part of a bigger order?
If so, what is the minifig's value in % to the total order?
I don't want the answer to these questions, as it's basically something
between buyer and seller to hopefully come to an agreement. But I'm just
saying there are usually multiple angles to look at a certain situation.
Personally, if I was the seller in such case, I would refund the part and shipping
costs (+ import taxes, if they can be proven that they were paid). I did refunds
with loss (for me) in the past, because I judged it was my fault and the buyer
should be compensated without any loss. Any wrongfully sent item, they could
keep. Loss for me. "Make mistakes, get better." lesson for me as well!
But as a seller, I can not get into the demand of a buyer saying "it's
my obligation to get him/her the part that was ordered without any other option".
That would involve me basically going into dropshipping. Or a whole fuzz with
me ordering, receiving, reviewing, repackaging, reshipping, ... I think that
goes beyond a reasonable scope for a seller.
Do take note I have gone through this trouble as a seller, but that was in the
situation a used set (sold as complete) missed a part or two. I could've
chosen to refund in full, or to make sure the set got completed at the buyer.
I did the latter, because a refund in full was far more expensive as me completing
the set.
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Message is in Reply To:  Re: The order came wrong - dreambuilder71 (1169)  | Hi there. What UTLF said in his response was 100% correct!!! File a Claim with Paypal and if you can't because the seller made you pay with Friends & Family service, then [...]
(2 months ago, Mar 23, 2024, to Problem Order) |
Message Has 1 Reply: Re: The order came wrong - Seph6 (77) | The three options were to return everything for a full refund and I have to prove that I paid taxes, or to return just the wrong minifigure, or to accept 10 US dollars as compensation. [...]
(2 months ago, Mar 24, 2024, to Problem Order) |
28 Messages in this Thread: Msg 1 - Seph6 (77) 2 months ago Mar 23, 2024 to Problem Order
 Msg 2 - UTLF (1267) 2 months ago Mar 23, 2024 to Problem Order
  Msg 3 - Seph6 (77) 2 months ago Mar 23, 2024 to Problem Order
Msg 4 - dreambuilder71 (1169) 2 months ago Mar 23, 2024 to Problem Order
Msg 5 - Nubs_Select (3821) 2 months ago Mar 23, 2024 to Problem Order
Msg 6 - ghyde (203) 2 months ago Mar 24, 2024 to Problem Order
Msg 7 - Nubs_Select (3821) 2 months ago Mar 25, 2024 to Problem Order
Msg 8 - Seph6 (77) 2 months ago Mar 23, 2024 to Problem Order
Msg 9 « - Gaston.La.Brick (1842) 2 months ago Mar 24, 2024 to Problem Order
Msg 10 - Seph6 (77) 2 months ago Mar 24, 2024 to Problem Order
Msg 11 - yorbrick (1185) 2 months ago Mar 24, 2024 to Problem Order
Msg 12 - Seph6 (77) 2 months ago Mar 24, 2024 to Problem Order
Msg 13 - SezaR (1398) 2 months ago Mar 24, 2024 to Problem Order
Msg 14 - Seph6 (77) 2 months ago Mar 24, 2024 to Problem Order
Msg 15 - kittybrickz (197) 2 months ago Mar 23, 2024 to Problem Order
Msg 16 - Seph6 (77) 2 months ago Mar 23, 2024 to Problem Order
Msg 17 - UTLF (1267) 2 months ago Mar 23, 2024 to Problem Order
Msg 18 - Seph6 (77) 2 months ago Mar 23, 2024 to Problem Order
Msg 19 - popsicle (6673) 2 months ago Mar 24, 2024 to Problem Order
Msg 20 - Seph6 (77) 2 months ago Mar 24, 2024 to Problem Order
Msg 21 - popsicle (6673) 2 months ago Mar 24, 2024 to Problem Order
Msg 22 - UTLF (1267) 2 months ago Mar 24, 2024 to Problem Order
Msg 23 - 1001bricks (52467) 2 months ago Mar 24, 2024 to Problem Order
Msg 24 - popsicle (6673) 2 months ago Mar 24, 2024 to Problem Order
Msg 25 - 1001bricks (52467) 2 months ago Mar 24, 2024 to Problem Order
Msg 26 - kittybrickz (197) 2 months ago Mar 25, 2024 to Problem Order
Msg 27 - 1001bricks (52467) 2 months ago Mar 25, 2024 to Problem Order
Msg 28 - kittybrickz (197) 2 months ago Mar 25, 2024 to Problem Order
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