  
| Author: | chetzler  | | Posted: | Mar 21, 2024 12:27 | | Subject: | Re: WARNING! Login from new device phishing emai | | Viewed: | 59 times | | Topic: | Problem | |
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| In Problem, SylvainLS writes:
| | In Problem, chetzler writes:
| | […]
I don’t envy the task that management has ahead of them, but they need to take
some substantive action soon.
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But what kind of “substantive action” can BrickLink take?
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I don’t know, that’s above my pay grade. It’s not my job to solve the problems
of a billion dollar multinational company, but I have trouble accepting that
LEGO is powerless to do anything. As others have pointed out, this level of
insecurity in simply not found to this degree in other online arenas: not in
any of my online banking or investment portals, not in any medical billing portals,
not in any government/tax portals, not in other online marketplaces I use, not
even at LEGO.com. BrickLink stands out as a site that is starting to make me
a little nervous.
I understand the gummy spam is probably a low security concern, but it should
represent a HUGE image concern. If our brick-and-mortar business had hawkers
out front all day handing out flyers to our customers, I’d be derelict in my
duties if I wasn’t chasing them off and taking steps to make sure they didn’t
return. If I couldn’t even do that much, how much faith should our customers
have that we would address more serious concerns? It really looks like BL management
simply does not care about a public-facing piece of their website.
I do know that, at my primary business, if our customers were being inundated
with spam and fishing attempts, we’d have a lot of angry customers and that would
result in a lot of bad word of mouth around the community if we didn’t figure
out a way to rectify the situation quickly. Worse yet, if one of our employee’s
response was a bunch of excuses followed up with, “eh, what do want us to do?
You need to look out for yourself!” that employee would probably be fired and
we’d be in serious danger of going out of business.
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USA, Minnesota
