Author:  uticabrix  Posted:  Jan 13, 2024 10:23  Subject:  Re: Lost Package or Still Transit International  Viewed:  44 times  Topic:  General Cancel Reply	BrickLink ID Card uticabrix (12152) Location:  USA, New York Member Since Contact Type Status Aug 30, 2018 Seller Store: Utica Brix
In General, zorbanj writes:    You don't do anything. If there's a problem, the buyer will contact you. In General, uticabrix writes:    We have a package shipped that is still in Transit in Mexico City New Mexico since Oct 19th. No updates since. What is protocol for a store to due in a case like this? Yes the customer advised us it still has not arrived. What happens next?

Message is in Reply To:

Re: Lost Package or Still Transit International - zorbanj (829)

You don't do anything. If there's a problem, the buyer will contact you. In General, uticabrix writes: [...] (5 months ago, Jan 12, 2024, to General)

Message Has 1 Reply:

Re: Lost Package or Still Transit International - peregrinator (786)

[...] You refund the customer and see about making an insurance claim. (5 months ago, Jan 13, 2024, to General)

7 Messages in this Thread:

 Msg 1 - uticabrix (12152) 5 months ago Jan 12, 2024 to General
 Msg 2 - zorbanj (829) 5 months ago Jan 12, 2024 to General
 Msg 3 - Nubs_Select (3839) 5 months ago Jan 12, 2024 to General
 Msg 4 - uticabrix (12152) 5 months ago Jan 13, 2024 to General
 Msg 5 - Nubs_Select (3839) 5 months ago Jan 13, 2024 to General
 Msg 6 « - uticabrix (12152) 5 months ago Jan 13, 2024 to General
 Msg 7 - peregrinator (786) 5 months ago Jan 13, 2024 to General