  
| Author: | yorbrick  | | Posted: | Dec 17, 2023 16:13 | | Subject: | Re: Proof of postage but not arrived | | Viewed: | 32 times | | Topic: | Help | |
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| In Help, Nikmate writes:
| | Hi,
Can you help? What is the procedure when a buyer says the items have not arrived
but I have proof of postage? My buyer is asking for a refund.
Do I refund or do I wait for result from postal service and then refund?
I cannot find a procedure in seller help. My buyer says I have a contract with
him and I have a contract with the postal service. He feels I should refund him
and then wait for refund from postal service.
Any advice is greatly appreciated.
Kind regards,
Nick
|
Refund now and file the form on the RM website. They only take a week or so.
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Message is in Reply To:  Proof of postage but not arrived - Nikmate (397) | Hi, Can you help? What is the procedure when a buyer says the items have not arrived but I have proof of postage? My buyer is asking for a refund. Do I refund or do I wait for [...]
(6 months ago, Dec 17, 2023, to Help) |
7 Messages in this Thread: Msg 1 - Nikmate (397) 6 months ago Dec 17, 2023 to Help
 Msg 2 - Dino (479) 6 months ago Dec 17, 2023 to Help
Msg 3 - peregrinator (786)  6 months ago Dec 17, 2023 to Help
Msg 4 « - yorbrick (1185) 6 months ago Dec 17, 2023 to Help
Msg 5 - iprice (1253) 6 months ago Dec 17, 2023 to Help
Msg 6 - hedgehog_bricks (1859) 6 months ago Dec 18, 2023 to Help
 Msg 7 - Nikmate (397) 5 months ago Dec 29, 2023 to Help
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United Kingdom, England
