  
| Author: | brac.brick  | | Posted: | Nov 28, 2023 12:19 | | Subject: | Re: How to get a refund with Amex (France) | | Viewed: | 33 times | | Topic: | Problem Order | |
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| In Problem Order, Wriax writes:
| | Hello,
I paid ~500 euros one week ago for an order and the seller is not replying to
messages or emails. He sent by himself a message on the day of the order saying
something about finding a large box, and since then, nothing. So I raised today
a NSS Alert.
I paid with a French American Express card through Stripe on BrickLink. It is
a "payment card" (= deferred debit), not a real credit one. I see BRICKLINK_SHOP
in the Amex app.
I'd like to clarify a couple things:
- Assuming the seller does not ship the item or reply anymore, do I get a refund
once the order is canceled (so in two weeks)?
- If not, to get a refund, do I have to contact Amex? Do you know of anyone who
had to do that in France and how they did it?
Thanks
|
You can submit a charge back / dispute to Amex directly. Stripe is only the payment
processor, not the card itself. However the seller will receive notification
of the dispute on Stripe - it's in the support FAQ. Stripe is for sellers,
not buyers so I would start with Amex , explain you purchased online and the
seller is either not responding to you or has not shipped the product. You want
to initiate a chargeback, but you have to open the case with Amex directly. I'd
try to work with the seller a bit more , maybe a few days, see if they respond
to you but if it all fails, contact Amex.
| |
PS: FWIW, looking at the feedbacks, a few people had the same problem and some
of them mention getting a refund from the seller. The store has ~20 sales this
year.
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Message is in Reply To:  How to get a refund with Amex (France) - Wriax (20) | Hello, I paid ~500 euros one week ago for an order and the seller is not replying to messages or emails. He sent by himself a message on the day of the order saying something [...]
(7 months ago, Nov 28, 2023, to Problem Order) |
5 Messages in this Thread: Msg 1 - Wriax (20) 7 months ago Nov 28, 2023 to Problem Order
 Msg 2 - peregrinator (786)  7 months ago Nov 28, 2023 to Problem Order
Msg 3 - SylvainLS (46) 7 months ago Nov 28, 2023 to Problem Order
Msg 4 - Wriax (20) 7 months ago Nov 28, 2023 to Problem Order
 Msg 5 « - brac.brick (1124) 7 months ago Nov 28, 2023 to Problem Order
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USA, Massachusetts
