Author:  Bb_Rebuild  Posted:  Nov 14, 2023 06:00  Subject:  Customer pending payment request to cancel.  Viewed:  125 times  Topic:  Selling Cancel Reply

BrickLink ID Card Bb_Rebuild (351) Location:  USA, Georgia Member Since Contact Type Status Oct 13, 2022 Seller Store: BbR Bricks

Customer placed a nice order that paypal put into pending. Customer finally has responded that their bank and PayPal are having an issue and is requesting to just cancel the order. Do I cancel by just issuing a refund, even tho no actual payment received? There shouldn't be any paypal fees on my end since payment wasn't processed? How does the order get added back to inventory on BL side, quantity adjustments? A few of the items were bought out, do those have to bd manually added back in? Thanks!

Message Has 2 Replies:

Re: Customer pending payment request to cancel. - cosmicray (3497)

[...] What is the Order status and the Payment status showing on BL ? Was this order run with Instant Checkout ? Is the buyer from a country other than USA ? Nita Rae (7 months ago, Nov 14, 2023, to Selling)

Re: Customer pending payment request to cancel. - calebfishn (2145)

[...] The buyer is requesting you cancel the order. You can cancel the order using the "problem order" menu. You should not refund a payment that you have not actually [...] (7 months ago, Nov 14, 2023, to Selling)

6 Messages in this Thread:

 Msg 1 « - Bb_Rebuild (351) 7 months ago Nov 14, 2023 to Selling
 Msg 2 - cosmicray (3497) 7 months ago Nov 14, 2023 to Selling
 Msg 3 - Bb_Rebuild (351) 7 months ago Nov 14, 2023 to Selling
 Msg 4 - calebfishn (2145) 7 months ago Nov 14, 2023 to Selling
 Msg 5 - Bb_Rebuild (351) 7 months ago Nov 14, 2023 to Selling
 Msg 6 - Rare_Sets (1142) 6 months ago Nov 22, 2023 to Selling