Author:  BrickDeals  Posted:  Sep 10, 2023 00:20  Subject:  Re: Set arrived damaged, seller ignores. Help?  Viewed:  60 times  Topic:  Problem Order Cancel Reply

BrickLink ID Card BrickDeals (2812) Location:  USA, Virginia Member Since Contact Type Status Jan 13, 2004 Seller  Store: Brick Deals©

In Problem Order, Bio writes:    Hey guys, I always had positive experiences on Bricklink but I am a bit stumped on a recent order and would appreciate feedback on what to do. Bought a set sold as NISB. Seller shipped it fast, but packed it very poorly using an old Amazon box and only put a little bit of brown paper within the box itself (the same one Amazon uses). Wasn't enough to even cover the set entirely. The package was delivered squashed and the inner box of the set was damaged (both squashed, creased and also ended up tearing on one spot). I contacted the seller asking for a discount. They said that if they can get a refund from the carrier, they will give me a discount, but since I didn't "accept the parcel with reserve" I was most likely out of luck (worth noting the courier just left it at reception, I didn't even have a chance to meet the delivery guy). I contacted the seller again, reminding them that it's their responsibility to sell the product as advertised (especially considering it was packed REALLY BADLY). They have been ignoring me since. What do you think I should do? I have never left a negative feedback before, but this doesn't seem right. Any help is appreciated, thanks! I am not sure the laws in Italy, but for your country specifically you would have to read the Codice del Consumo. From my understanding EU consumer law provides that a merchant must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. In the US it is the merchant's legal responsibility to provide the product to the customer in the manner and condition described. For a merchant to do otherwise is fraud. In this instance the seller was negligent, unless you had an agreement with the seller that you would accept less protection for a lower shipping cost or specified in writing somewhere that you did not care about the box condition. Amazon boxes do not have sufficient ECT (edge crush test) rating to product a thin cardboard set. The order for disputes is 1.) Try to resolve with seller via email. 2.) NSS 3.) Paypal dispute 4.) Card issuer The negative feedback should be an afterthought compared to getting compensation, and I wouldn't do it unless you had to escalate to a Paypal dispute or further.

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Set arrived damaged, seller ignores. Help? - Bio (64)

Hey guys, I always had positive experiences on Bricklink but I am a bit stumped on a recent order and would appreciate feedback on what to do. Bought a set sold as NISB. Seller [...] (9 months ago, Sep 6, 2023, to Problem Order)

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Re: Set arrived damaged, seller ignores. Help? - Bio (64)

[...] Thanks again to everyone for their input. I've opened the NSS, since there's no follow up via mail. Hopefully we can sort this out. You've helped me answer [...] (9 months ago, Sep 10, 2023, to Problem Order)

27 Messages in this Thread:

 Msg 1 - Bio (64) 9 months ago Sep 6, 2023 to Problem Order
 Msg 2 - Dino (479) 9 months ago Sep 6, 2023 to Problem Order
 Msg 3 - 1001bricks (52464) 9 months ago Sep 6, 2023 to Problem Order
 Msg 4 - Gaston.La.Brick (1842) 9 months ago Sep 7, 2023 to Problem Order
 Msg 5 - 1001bricks (52464) 9 months ago Sep 7, 2023 to Problem Order
 Msg 6 - cosmicray (3496) 9 months ago Sep 6, 2023 to Problem Order
 Msg 7 - SylvainLS (46) 9 months ago Sep 6, 2023 to Problem Order
 Msg 8 - Bio (64) 9 months ago Sep 6, 2023 to Problem Order
 Msg 9 - Hal8472 (286) 9 months ago Sep 6, 2023 to Problem Order
 Msg 10 - Bio (64) 9 months ago Sep 7, 2023 to Problem Order
 Msg 11 - Nubs_Select (3820) 9 months ago Sep 7, 2023 to Problem Order
 Msg 12 - Hal8472 (286) 9 months ago Sep 7, 2023 to Problem Order
 Msg 13 - yorbrick (1185) 9 months ago Sep 7, 2023 to Problem Order
 Msg 14 - peregrinator (782) 9 months ago Sep 7, 2023 to Problem Order
 Msg 15 - Gaston.La.Brick (1842) 9 months ago Sep 7, 2023 to Problem Order
 Msg 16 - SylvainLS (46) 9 months ago Sep 7, 2023 to Problem Order
 Msg 17 - Nubs_Select (3820) 9 months ago Sep 7, 2023 to Problem Order
 Msg 18 - SylvainLS (46) 9 months ago Sep 7, 2023 to Problem Order
 Msg 19 - Nubs_Select (3820) 9 months ago Sep 7, 2023 to Problem Order
 Msg 20 - Bio (64) 9 months ago Sep 8, 2023 to Problem Order
 Msg 21 - 1001bricks (52464) 9 months ago Sep 8, 2023 to Problem Order
 Msg 22 - 1001bricks (52464) 9 months ago Sep 8, 2023 to Problem Order
 Msg 23 - PapaPearson (1160) 9 months ago Sep 8, 2023 to Problem Order
 Msg 24 « - BrickDeals (2812) 9 months ago Sep 10, 2023 to Problem Order
 Msg 25 - Bio (64) 9 months ago Sep 10, 2023 to Problem Order
 Msg 26 - Bio (64) 9 months ago Sep 15, 2023 to Problem Order
 Msg 27 - UTLF (1267) 9 months ago Sep 15, 2023 to Problem Order