Author:  Phizzy15  Posted:  Aug 4, 2023 14:47  Subject:  30409 - brown or reddish brown?  Viewed:  97 times  Topic:  Problem Order Cancel Reply	BrickLink ID Card Phizzy15 (5230) Location:  USA, Minnesota Member Since Contact Type Status Dec 30, 2017 Seller Store: S'more Bricks
After ~5 years of selling, I received the first NSS. Order was shipped and received. Buyer ordered 2x part# 30409 in Reddish Brown. Buyer receives them, but says I sent two brown ones, and demands I send 2 reddish brown ones... I attached of photo (which I sent to the buyer) of the lot I purchased them in. All the comparable pieces are reddish brown. Buyer still insists they are brown. I proceed to shake my head... lol. Twice over I explained to the buyer that the "brown" ones of this pieces are very rare, came in only 1 set in 2000 and worth about $40+ each (instead of the $5 each for the reddish brown he purchased.) So anyway, I offered a refund, but apparently buyer is done communicating, never would provide a photo or say what other brown/reddish brown pieces he's comparing them with to decide they are definitively brown. He told me to be honest... yikes. Would you agree that buyers that aren't "Lego educated" can be a tad problematic? Any suggestions on how to proceed? I don't know much about the NSS process, so now I'll have to read up on it and waste some more time on this Thanks in advance.

Message Has 3 Replies:

Re: 30409 - brown or reddish brown? - ghyde (203)

[...] You can respond to the NSS with these photos and comments, if you haven't already done so. It then depends on what BrickLink reckons is true. I'm pretty sure [...] (10 months ago, Aug 4, 2023, to Problem Order)

Re: 30409 - brown or reddish brown? - crazylegoman (1098)

In addition to being unable to discern LEGO colors, the buyer is crazy for not accepting what they believe to be Brown Leia hairs instead of Reddish Brown. It's sort of like [...] (10 months ago, Aug 4, 2023, to Problem Order)

(Cancelled) - UTLF (1267)

(Cancelled) (10 months ago, Aug 5, 2023, to Problem Order)

4 Messages in this Thread:

 Msg 1 « - Phizzy15 (5230) 10 months ago Aug 4, 2023 to Problem Order
 Msg 2 - ghyde (203) 10 months ago Aug 4, 2023 to Problem Order
 Msg 3 - crazylegoman (1098) 10 months ago Aug 4, 2023 to Problem Order
 Msg 4 - UTLF (1267) 10 months ago Aug 5, 2023 to Problem Order