Author:  LeeGo73  Posted:  Feb 18, 2023 11:37  Subject:  Re: Cancel order paid for  Viewed:  31 times  Topic:  Help Cancel Reply

BrickLink ID Card LeeGo73 (1278) Location:  Netherlands, Zuid-Holland Member Since Contact Type Status Dec 28, 2020 Seller Store: 2 buy 4 Bricks

In Help, sidersdd writes:    In Help, Nubs_Select writes:    In Help, sidersdd writes:    I messed up. I went to pack an order this morning and discovered I don't have the item. Of course I hadn't bothered to check when I sent the invoice earlier in the week. The buyer has already paid. How do I go about cancelling this order and refunding the buyer their money? I've cancelled orders before where the buyer changes their mind, but I've never had to cancel an order once the money has been sent. When I go to the Problem Center and enter the order number it does not provide a choice for cancelling like I usually see. Does the buyer need to initiate the cancellation in this scenario? Thanks, -Dan- Send them a refund then set the payment status to none and then you can cancel the order Ah! I see the Issue Refund link. Had not noticed that before, and never needed to use it before. Many thanks! -Dan- I hope you informed your buyer before taking these actions?

Message is in Reply To:

Re: Cancel order paid for - sidersdd (1607)

[...] Ah! I see the Issue Refund link. Had not noticed that before, and never needed to use it before. Many thanks! -Dan- (16 months ago, Feb 18, 2023, to Help)

Message Has 1 Reply:

Re: Cancel order paid for - peregrinator (782)

[...] What would the alternative be in this case? According to the OP it's a single-item order. (16 months ago, Feb 18, 2023, to Help)

8 Messages in this Thread:

 Msg 1 - sidersdd (1607) 16 months ago Feb 18, 2023 to Help
 Msg 2 - Nubs_Select (3820) 16 months ago Feb 18, 2023 to Help
 Msg 3 - Nubs_Select (3820) 16 months ago Feb 18, 2023 to Help
 Msg 4 - sidersdd (1607) 16 months ago Feb 18, 2023 to Help
 Msg 5 - Nubs_Select (3820) 16 months ago Feb 18, 2023 to Help
 Msg 6 « - LeeGo73 (1278) 16 months ago Feb 18, 2023 to Help
 Msg 7 - peregrinator (782) 16 months ago Feb 18, 2023 to Help
 Msg 8 - LeeGo73 (1278) 16 months ago Feb 18, 2023 to Help