  
| Author: | MidwestBrick  | | Posted: | Jan 27, 2023 21:35 | | Subject: | Re: Tell Me: What Do Sellers Want Most? | | Viewed: | 52 times | | Topic: | General | |
|
| In General, infinibrix writes:
| | In General, MidwestBrick writes:
| | A lot. I want a lot of stuff. I do agree with items others have mentioned to
reduce confusion within the website, but am going to take a different angle here.
I'll try to keep the list short and focus mostly on increasing what Buyers
want cause it falls in line with what sellers want, which is increased sales,
increased traffic, and increased daily excitement putting together Lego orders
for other lovers of Lego. I can't tell you the joy I receive every time someone
visits my store and then the additional joy of seeing an order that I can go
pack up and fulfill.
1) I want buyers to know that BrickLink exists so more of them come here vs going
to Amazon. I don't have the answers on how you advertise but I can't
say I've ever seen any either. Put it this way, there is not 1 person in
my life that I have discussed Lego with that has ever heard of BL prior to me
introducing them to it. We are not talking about a few people, this is hundreds
of friends and family. They all have children, nearly all those children love
building Lego, nearly all those children receive at least 1 Lego set for Xmas/birthdays...
yet none know where to purchase Lego beyond Amazon, Walmart, or Target. What
really hurts though is many of them really dislike the invoice system, see #2
below as they want to shop, checkout and then see their purchase in their mailbox.
They don't want delays in-between.
2) For Domestic Orders as I think this should be possible for every country but
I am not sure entirely - I want every store to be required to have Instant Checkout
for every order cause I am growing tired of seeing the posts about X seller is
now charging this, or personally when I see X seller charging Retail shipping
vs Commercial... every store can keep their terms on costs but each store should
be fully capable of figuring out what works for them to provide instant checkout
with shipping costs built in too at various levels. It isn't difficult to
know our own inventory and know how much shipping would approximately cost for
domestic orders and if a seller gets burned a little, like many of us have, we
learn from it and move on.
3) along with #2 as I don't see that happening, then stores that are 100%
instant checkout from a buyers perspective, should be highlighted for them so
a buyer knows that they can fully checkout and bypass having to wait for invoices
etc... we should be adapting to what buyers want vs buyers having to adapt to
what each seller wants. I want to buy things from other sellers too, but as
an example, am SOOOO tired of being quoted Retail shipping when I know they are
paying commercial. I decline every single quote or request for shipping cost
when I know it is much higher than what I know they would actually be paying
especially when I ship orders every day and have the capacity to look up what
actual shipping would be from Point A to Point B. Some terms specifically say
"retail" which is fine, I just avoid them, but many are not clear enough.
Maybe this list is too strong and maybe too difficult and some sellers would
be turned off by these ideas. I have no doubt that many sellers would dislike
having to implement the above, however, for the betterment of the site, I think
it would do wonders to really help streamline Bricklink to be more what buyers
want to retain them and gain new customers for everyone, and add in a little
advertising and this could really become the 1st place customers go to get their
Lego.
|
There are many reason why sellers prefer to manual invoice (Something I've
gone over here many times before) and it goes far beyond any concern I might
have about charging the correct shipping!
All the points you have made about why you don't like manual invoice are
fixable without the need to completely remove the option and force everyone to
use instant checkout!
For starters if Bricklink made it so that instant checkout was the only way to
place an actual order with all manual orders becoming a quote instead that would
mean the buyer is not committed to ordering anything and after being invoiced
with shipping the buyer can freely choose to accept or decline the quote!
Also to ensure buyers are not kept waiting for a manual invoice bricklink could
make it so that the stock that the buyer is requesting is held for as long as
it takes for the seller to reply/invoice the quote. Since most sellers won't
like their stock being held up like this it will ensure quotes are responded
to promptly but if they are still not dealt with in good time BL could allow
buyers to submit NRS (Non Responsive Seller) complaints after a certain amount
of time without a response to their quote!
|
If instant checkout was required, "manual orders and Quotes" wouldn't
be necessary and every buyer would be committed upon paying at checkout just
like I'm committed when I purchase something from Amazon, Walmart or Target.
Should this not be the intended future and goal of an online business; to operate
like other online businesses that sell similar items?
All I'm getting at is that as a buyer too, it would be wonderful to know
which stores I can shop at, order, and pay all at one time no matter what I purchase
(small vs large, light vs heavy) just like shopping online anywhere else.
I do like your idea that the sellers stock would be tied up until they respond
because seller should be responding at a high rate, however, what occurs when
payment doesn't happen; are we not just back to where we are now when non-paying
buyers don't pay their invoice?
|
|
Message is in Reply To:  Re: Tell Me: What Do Sellers Want Most? - infinibrix (5031) | [...] [...] There are many reason why sellers prefer to manual invoice (Something I've gone over here many times before) and it goes far beyond any concern I might [...]
(17 months ago, Jan 27, 2023, to General) |
Message Has 1 Reply: | Re: Tell Me: What Do Sellers Want Most? - infinibrix (5031) | [...] But selling thousand of intricate Lego parts is not the same as other businesses as it requires a lot more attention to detail. Lego can be very easily misplaced and [...]
(17 months ago, Jan 28, 2023, to General) |
109 Messages in this Thread.
(Message tree supressed because there are more than 50 messages in this thread)
show message tree
Entire thread on one page
This message and all its replies on one page
|
|
USA, Wisconsin
