Author:  yorbrick  Posted:  Jan 25, 2018 12:40  Subject:  Re: The utter powerlessness of buyers  Viewed:  48 times  Topic:  Suggestions Cancel Reply

BrickLink ID Card yorbrick (1185) Location:  United Kingdom, England Member Since Contact Type Status Apr 11, 2011 Seller  Store: Yorbricks

Seems to me you can just label the seller by presenting 1 rate / factor / score initially, and if you want to you can see more details on it you can unfold some more stats. If I had to choose 1 statistic for that initial feedback label, right now I'm thinking I would like to see the number of successes/problems over the most recent 1000 transactions. After all, it doesn't need to be a time-based cutoff, if that's hard on the small sellers, it can also be an amount-based cut-off. Let's say, each seller gets labelled with a mark from 1 to 10 instead of the numbers we have behind our names right now. A golden 10 points is the 'perfect' seller, for every negative out of the last 1000 one point off the mark, for every neutral half a point off. And if the seller has less than 1000 total feedback, half a point off for every 100 that the seller is short of 1000. I don't know if that's good or not, just thinking out loud, maybe you can shoot that idea down but just as an example. Just not this current percentage display, and also not the numerical score where each positive is 1 and each negative is -1 (as if a seller with 10+ and 10- is the same as a 0). Some smart indicator, with facts and stats behind it that are available behind a button. The effect of one negative can take years to get rid of for small sellers in that stars system. If it is for nothing serious (like the buyer bought the wrong parts) it would still be highlighted through the seller's star rating for possibly many years. So any buyer using the star system to filter out bad sellers based on stars without actually looking at the detailed feedback would not pick up on that. The seller might have 100 feedback with one negative for nothing. They would be a 4.5 star seller, apparently worse than a new seller with no feedback (five stars). Under the existing system, they appear as a 100 feedback seller at first, then the buyer is presented with the more detailed feedback (101 pos, 1 neg) and they can look at what the negative is for. The buyer can then deicde whether the negative feedback should be taken into account. Any system that allows buyers to strip out sellers (for example, based on stars) before actually looking at their feedback is likely to be abused. I had no negatives when I was selling but I don't think one negative would have harmed me. Even two would probably not be too bad. However, essentially equating one negative with 200 positives would be massively damaging - just the threat of a negative would give buyers massive power over a seller. I don't think there is anything wrong with the presentation of the feedback currently, as all the data is there if a buyer cares enough to look. They shouldn't put massive power in to the hands of buyers to make threats against sellers just to help buyers that cannot be bothered to glance at the actual feedback.

Message is in Reply To:

Re: The utter powerlessness of buyers - Teup (6616)

[...] Well, yeah, it doesn't need to be a hard "delete", and it also doesn't have to be confusing, just some redesign of how feedback is presented to us. Seems fine [...] (78 months ago, Jan 25, 2018, to Suggestions)

Message Has 1 Reply:

Re: The utter powerlessness of buyers - undetected (104)

[...] This may be a matter of perspective. As a seller, you think buyers will have 'massive power' by changing "My collection of bricks" to "My collection of bricks [...] (77 months ago, Jan 26, 2018, to Suggestions)

26 Messages in this Thread:

 Msg 1 - undetected (104) 78 months ago Jan 23, 2018 to Suggestions
 Msg 2 - TheBlockShop (5905) 78 months ago Jan 23, 2018 to Suggestions
 Msg 3 - undetected (104) 78 months ago Jan 24, 2018 to Suggestions
 Msg 4 - TheBlockShop (5905) 78 months ago Jan 24, 2018 to Suggestions
 Msg 5 - undetected (104) 78 months ago Jan 24, 2018 to Suggestions
 Msg 6 - mwright5 (2332) 78 months ago Jan 23, 2018 to Suggestions
 Msg 7 - undetected (104) 78 months ago Jan 24, 2018 to Suggestions
 Msg 8 - Addict2Brick (626) 78 months ago Jan 24, 2018 to Suggestions
 Msg 9 - mikmo (1391) 78 months ago Jan 24, 2018 to Suggestions
 Msg 10 - Teup (6616) 78 months ago Jan 24, 2018 to Suggestions
 Msg 11 - undetected (104) 78 months ago Jan 24, 2018 to Suggestions
 Msg 12 - PurpleDave (969) 78 months ago Jan 24, 2018 to Suggestions
 Msg 13 - undetected (104) 78 months ago Jan 24, 2018 to Suggestions
 Msg 14 - SylvainLS (46) 78 months ago Jan 25, 2018 to Suggestions
 Msg 15 - PurpleDave (969) 77 months ago Jan 26, 2018 to Suggestions
 Msg 16 - undetected (104) 77 months ago Jan 26, 2018 to Suggestions
 Msg 17 - PurpleDave (969) 77 months ago Jan 26, 2018 to Suggestions
 Msg 18 - mwright5 (2332) 78 months ago Jan 25, 2018 to Suggestions
 Msg 19 - undetected (104) 77 months ago Jan 26, 2018 to Suggestions
 Msg 20 - Teup (6616) 78 months ago Jan 25, 2018 to Suggestions
 Msg 21 - Cosy (613) 78 months ago Jan 25, 2018 to Suggestions
 Msg 22 - SylvainLS (46) 78 months ago Jan 25, 2018 to Suggestions
 Msg 23 - Teup (6616) 78 months ago Jan 25, 2018 to Suggestions
 Msg 24 « - yorbrick (1185) 78 months ago Jan 25, 2018 to Suggestions
 Msg 25 - undetected (104) 77 months ago Jan 26, 2018 to Suggestions
 Msg 26 - Fr0stByt3 (223) 78 months ago Jan 25, 2018 to Suggestions