  
| Author: | bb53904  | | Posted: | Jul 20, 2016 02:25 | | Subject: | Re: NEGATIVE FEEDBACK WHAT IF Amended | | Viewed: | 51 times | | Topic: | Suggestions | |
|
| There have been several comments that are worthy of re-wording this suggestion.
In Suggestions, Thea writes:
| | When the first party in the transaction clicks on the little negative feedback
dot, show a list of reasons for leaving negative feedback.
|
This is one of the main statements on the Post Feedback page.
"Please try to resolve any disputes before posting a complaint."
All too often this is overlooked by upset new members. Even if they read it,
they may not understand that certain "complaints" do not "automatically" equal
negative feedback, or that there may be other options for the way the transaction
was handled by the other party.
Many times it is difficult to find specific information about what to do if you
are not happy with the transaction. This could be accomplished by a pop-up window
with a list and an acknowledgement checkbox.
The list should include reasons that qualify for NPB, NSS, or NRS.
The person should be advised to use those options first, if appropriate, to protect
themselves from any retaliatory feedback.
The time needed to read a pop-up list might be just enough to make the person
reconsider, or choose to contact the other party first. A pop-up would not interfere
with feedback that, in the words of the opposition to my original suggestion,
"equals auto negative" or "needs to be posted in a timely manner".
It needs to be a requirement that the member acknowledges they have read the
reasons for using negative feedback, before being allowed to continue with posting
it. Using the acknowledgement "I have read the list and still want to continue"
checkbox would generate an auto message, with a comment box to allow including
any relevant information, that would be sent to both parties.
The comment box should have a message "These comments must adhere to the rules
for Forum posting." This is meant to provide another small time-out to reconsider
solving it in private.
There would be a record in bricklink, but no need for admin time to be used at
this point. Under this suggestion, the person receiving a negative, would use
the same methods/reasons currently in place to ask for it's removal. The
recipient would also have documentation to use in asking for advice from Forum
members.
I am not proposing any changes to the actual feedback system, just trying to
reduce the he said/she said Forum posts. And include "Count to 10" as short
time-outs to comply with the "try to resolve it first before leaving negative
feedback".
| | Thea
Always An Adventure!
|
|
|
Message is in Reply To:  Negative Feedback: What if? - bb53904 (322) | When the first party in the transaction clicks on the little negative feedback dot, show a list of reasons for leaving negative feedback, including an Other with the ability [...]
(96 months ago, Jul 15, 2016, to Suggestions) |
10 Messages in this Thread: Msg 1 - bb53904 (322) 96 months ago Jul 15, 2016 to Suggestions
 Msg 2 - FigBits (3564) 96 months ago Jul 15, 2016 to Suggestions
  Msg 3 - bb53904 (322) 96 months ago Jul 16, 2016 to Suggestions
Msg 4 - ToriHada (8887)  96 months ago Jul 15, 2016 to Suggestions
Msg 5 - bb53904 (322) 96 months ago Jul 16, 2016 to Suggestions
Msg 6 - QCBricks (13612) 96 months ago Jul 15, 2016 to Suggestions
Msg 7 - Made_In_Bricks (3994) 96 months ago Jul 15, 2016 to Suggestions
Msg 8 - calebfishn (2146) 96 months ago Jul 15, 2016 to Suggestions
Msg 9 - TheBrickGuys (13327) 96 months ago Jul 16, 2016 to Suggestions
Msg 10 « - bb53904 (322) 96 months ago Jul 20, 2016 to Suggestions
Entire thread on one page
This message and all its replies on one page
|
|
USA, Texas
