| Type |
Member |
Date |
Order ID |
S/B |
|
 | | Complaint | donwright (1159) | Sep 25, 2023 | 23080950 | Seller | Paid 13 days ago. Hasn't shipped. Read his feedback. I should have.
Reply: apologize, day job got me behind. Order on the way now. |
| | | Complaint | Bigfat5 (138) | Sep 25, 2023 | 23001562 | Seller | seller never sent my order after 23 days
Reply: I apologize, day job got me behind. Refund sent. |
| | | Complaint | dcmartin1 (498) | Aug 28, 2023 | 22719542 | Seller | | Took 4 weeks to ship. No communication. Don't buy here unless you hate yourself |
| | | Complaint | datboiidan (73) | Aug 17, 2023 | 22400710 | Seller | 4 weeks to ship, missing parts, didnt read messages, AVOID AT ALL COSTS.
Reply: I'll agree, your delay was unacceptable. Have improved processes. |
| | | Complaint | mrs.limaxray (105) | Aug 16, 2023 | 22626554 | Seller | Had to ask Paypal to refund my money before my order was shipped.
Reply: I'll agree, your delay was unacceptable. Have improved processes. |
| | | Complaint | flipleekim (29) | Aug 13, 2023 | 22525039 | Seller | Seller fell off the face of the Earth and stopped responding. NSS complete.
Reply: I am so sorry - thought I'd already responded / refunded. Refund sent now. |
| | | Complaint | mrs.limaxray (105) | Aug 10, 2023 | 22577102 | Seller | | Never sent items. Contacted seller and never received a reply. |
| | | Complaint | gjpjr84 (14) | Aug 10, 2023 | 22718342 | Seller | | Difficult to get any response, Paid weeks ago, never got any shipping info. |
| | | Complaint | kyphur (676)  | Jul 26, 2023 | 22512315 | Seller | | I hate leaving Neg fb but herein lies bad communication and an incomplete order. |
| | | Complaint | jaydendragon (7) | Jul 18, 2023 | 22551075 | Seller | I had an issue with this order. contacted seller, it's been a week, no response
Reply: So sorry to have missed your message, contacting you now. |
| | | Complaint | legosalmon (53) | Jul 3, 2023 | 22372834 | Seller | | Bad customers service, place an order almost a month ago, and still no product. |
| | | Complaint | TiggerMan (551) | Mar 17, 2023 | 21437628 | Seller | Slow. Nearly a month to receive order. Not responsive to emails.
Reply: Personal issues delayed shipping - my deepest apologies |
| | | Complaint | Maxpower155 (129) | Mar 16, 2023 | 21575026 | Seller | | several parts were dirty and/or badly stained, reached out for solution no reply |
| | | Complaint | MrMinifig77 (22) | Feb 16, 2023 | 20860343 | Seller | minifigure head stuck to helmet; when I got it off it was covered in sticky food
Reply: First time I was made aware of issue, have since contacted buyer for follow-up |
| | | Complaint | Amarynth (7) | Dec 5, 2022 | 20520264 | Seller | Took over a week to ship (not 48 hours), no communication, missing figure.
Reply: Explained circumstances leading to delayed ship, refunded for missing fig |
| | | Complaint | rmacb088 (1739) | Oct 28, 2022 | 20005762 | Seller | Poor customer service on top of missing and damaged parts
Reply: Buyer refused to return part for full refund, refund given for missing part |
| | | Complaint | thompds (39) | Sep 18, 2022 | 20019062 | Seller | Never updated status. Waited TEN days, never shipped! Cancelled order.
Reply: Order cancelled per request because it hadn't shipped. Full refund given. |
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