| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | bb1697328 (0) | May 24, 2020 | 12999377 | Seller | i ordered 9 pieces, got 8. took 4 weeks to arrive.
Reply: Did you contact us?Not sure how it took 4 weeks.. interesting. |
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| Complaint | linear21 (41) | Jul 11, 2019 | 10794404 | Seller | Missing pieces. Seller was initially responsive, then silence despite chasers
Reply: Stopped responding left no forwarding address, then waits months to do this. |
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| Complaint | Bricktree119 (52) | Jul 10, 2017 | 8110736 | Seller | Fast shipping and clean parts, but ordered 50 and got 49.
Reply: Never contacted us but we find out like this. |
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| Complaint | bitb01 (252) | Jun 27, 2016 | 6651017 | Seller | Had to ask where order was after a week 1/2. Finally sent and missing pieces.
Reply: 12 page order. He complained about extra parts and missing one that we fixed. |
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| Complaint | mccart (1499) | Mar 15, 2016 | 6185403 | Seller | short 8, 2 wrong color, said would fix, poor comm. over a month now, no fix
Reply: Comm was perfect, Inst not followed, Parts ordered B contacted...no reply from B
Follow-Up: update: seller sent refund for missing/incorrect parts. |
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| Complaint | briky (15346) | Nov 8, 2014 | 4746146 | Seller | Beware,sells used as new,no reply on email
Reply: Seriously, buyer has bought 6 times good customer knows comm and this??
Follow-Up: Unfortunately not 1 order without issues,neg FB to warn other members |
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| Complaint | BLUSER_423334 (25) | Sep 15, 2014 | 4580858 | Seller | missing parts/some wrong items shipped. said they'd fix, its been a month
Reply: Order had to be looked in to and parts had to be ordered. |
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| Complaint | jackbnimble (31) | Sep 9, 2014 | 4325809 | Seller | Part of order not received. Notified 6+ times over 5 mos. Promised to fix, didnt
Reply: 1 Mess not 6 was received and responded to.No reply did not follow comm policy |
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| Complaint | 446 (431) | Aug 22, 2014 | 4189055 | Seller | Delay of treatment are very long, order received not complete + wrong parts
Reply: Anything missing has been fixed in final package I don't understand this.. |
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| Complaint | aplscert (213) | Jul 16, 2014 | 4181044 | Seller | After multiple request to fix it, after several months, the order wasnt complete
Reply: I do apologize order was fixed and sent. It is being looked in to as I said |
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| Complaint | legocentrico (714) | Jun 23, 2014 | 4237643 | Seller | Forgot multiple lots and took over 2 months to ship my items. Bad!
Reply: Items were refunded, package had an issue this has been resolved weeks ago... |
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| Complaint | KeepDreamn (1859) | Jun 12, 2014 | 4367203 | Seller | 3 wrong pcs & 2 manual not in stock, took 21 days 2 correct when asked 2 rush
Reply: Instructions were not in new condition, they were in stock. Order was fixed. |
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| Complaint | JaKeKa (410) | May 12, 2014 | 4323199 | Seller | Super slow. Paid Apr 16th recieved parts May 9th
Reply: Bigger orders and Bigger counts take longer than 7-10 try reading a policy. |
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| Complaint | LegoIronMan42 (599) | Apr 28, 2014 | 4254107 | Seller | 2 weeks from order to send; package didn’t pass the German customs authority
Reply: Shipping 7-10 days, Can’t take the blame for customs sorry, Thanks for the neg!! |
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| Complaint | daystar777 (137) | Apr 23, 2014 | 4187256 | Seller | I ordered and wait over 40 days,sent email twice.Answered after feedback.
Reply: NEG CHANGED DUE TO MY FEEDBACK, NO COMMUNICATION, KEPT ADDING TO ORDER NOW LIES! |
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| Complaint | bb448142 (7) | Apr 17, 2014 | 4192331 | Seller | 46 day turnaround is unacceptable. Missed parts, received most shortly after.
Reply: DELAYS clearly posted, refund sent, parts sent. Lied to us in a message |
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| Complaint | domebuilder42 (56) | Feb 28, 2014 | 4081225 | Seller | Did not get all my parts.
Reply: Just another example of feedback not communicated to seller directly. |
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| Complaint | BLUSER_451395 (8) | Feb 22, 2014 | 4125427 | Seller | 3 weeks behind other Bricklink orders, and received one item wrong color
Reply: B was contacted about delay no response, We were not notified of color issue. |
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| Complaint | BLUSER_455413 (16) | Feb 19, 2014 | 4136180 | Seller | Shipped a different order first, then shipped my order late with missing parts.
Reply: Your order was complete, a mistake happened you never sent the wrong order back |
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| Complaint | BLUSER_203917 (38) | Jan 10, 2014 | 4019423 | Seller | this took way to long (3 weeks) avoid this store
Reply: Our terms were clear delays were posted it was Christmas. Ridiculous |
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| Complaint | BLUSER_423358 (30) | Dec 3, 2013 | 3825022 | Seller | NEVER will use again!!!! and still screwed up on fixing the issue.
Reply: If there is a mix up then tell us don't blast it on here. No communication. |
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| Complaint | BLUSER_376640 (5) | Nov 5, 2013 | 3821299 | Seller | Forgot multiple lots and took over a month to recieve,I will Never order again!!
Reply: Buyer claims parts sent never reached him. He got twice the parts for free! |
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| Complaint | pianopictures (31) | Sep 7, 2013 | 3650279 | Seller | Parts are missing and some used parts sold as new ones.
Reply: Buyer never informed us of any issues. We don't sell used as new ridiculous |
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| Complaint | dhoip (18) | Aug 29, 2013 | 3760165 | Seller | Very slow to process order, very slow to ship order.
Reply: We are shipping 7-10 days, That fell in the time frame BOGUS |
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| Complaint | BRICKS_R_KIDS (4949) | Jul 19, 2013 | 3647204 | Seller | Paid and waited over 30 days, no order received. Refunded after PayPal claim.
Reply: Order was shipped. I misplaced tracking info. You gave no time to fix. |
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| Complaint | BLUSER_56710 (164) | Jun 22, 2013 | 3630797 | Seller | BEWARE Rip off spent $112.75 missin 20% items only resolved with paypal dispute
Reply: new buyer. he refused any resolution. never gave us time total drama for nothing
Follow-Up: STAY AWAY!Not responsive til Paypal dispute. Now sending threatening messages! |
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| Complaint | rfrankle (263) | Jun 12, 2013 | 3551144 | Seller | Avoid ! Shorted me over 60 parts, never sent them or sent a refund Avoid !
Reply: Buyer was contacted about his refund and never got back to us. I tried to refund |
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| Complaint | bveyron1001 (168) | May 28, 2013 | 3453200 | Seller | Receipt not complete step of refunding and hard communication
Reply: THIS BUYER GOT A COMPLETE FREE ORDER AND REFUND. HE IS A LIAR AND A CROOK |
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| Complaint | BLUSER_311866 (16) | May 3, 2013 | 3518358 | Seller | Lied about ship date by 4 days. Terrible communication.
Reply: You were never guaranteed a shipping date. We don't do private emails |
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| Complaint | legoloco (895) | Apr 5, 2013 | 3422706 | Seller | Shorted me 4 parts, sent 3 wrong parts, lied about ship date by 12 days.
Reply: If you had an issue with your order you should of spoke to us first. not this. |
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| Complaint | BLUSER_265514 (415) | Apr 1, 2013 | 3267802 | Seller | cancel shipment,seller didnt respond to answering e-mails
Reply: All emails answered buyer never paid. |
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| Complaint | sbking86 (11) | Mar 7, 2013 | 3382883 | Seller | Sent me two wrong pieces door and hindge half, and didn't respond to email
Reply: We did not receive one message from you. We fix EVERYTHING
Follow-Up: Seller is a bully who filed a NPB against me for leaving her a bad review. |
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| Complaint | BLUSER_375392 (42) | Feb 17, 2013 | 3360559 | Seller | Too expensive to ship 3 items - $3.50. Will not use them again
Reply: BUYER TRIED TO CANCEL ORDER AFTER 3 DAYS. THIS FEEDBACK IS RIDICULOUS!
Follow-Up: Seller offered refund to resolve and I accepted - resolved |
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| Complaint | Helljin (866) | Feb 16, 2013 | 3303174 | Seller | Very slow, 2 weeks to mail order, seller never sent missing part
Reply: Our splash page indicated we were behind, buyer does not believe in resolution. |
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| Complaint | bb578297 (659) | Sep 13, 2012 | 2704712 | Seller | never posted my credit for me to see
Reply: I DONT EVEN UNDERSTAND THIS FEEDBACK,NO MESSAGE NOTHING. I HAVE NO IDEA WHY NEG. |
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| Complaint | npl (145) | Jun 20, 2011 | 2183959 | Seller | | Seller stop-listed me, problem was not MY fault! Cannot contact him now (duh). |
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