| Type |
Member |
Date |
Order ID |
S/B |
|
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| Complaint | Fedex26 (121) | Feb 22, 2021 | 14949328 | Seller | No communication
Reply: Buyer cancelled his order. And did not see our messages in BL |
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| Complaint | ddntube (89) | Feb 15, 2021 | 15170614 | Seller | | never arrived, refunded |
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| Complaint | Dsbyo (13) | Feb 13, 2021 | 14884398 | Seller | It's been 2 months and my order hasn't arrived. Seller doesnt respond to message
Reply: We replied several times and problem is resolved. |
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| Complaint | 078Jac (146) | Jan 15, 2021 | 15083442 | Seller | bicycle handlebar was bent,bad packaging for bicycle
Reply: Buyer never contacted us unfortunately |
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| Complaint | Blueberry1987 (8) | Jan 14, 2021 | 15082741 | Seller | | Shipping took a week. Shipment still not received. Seller does not answer! |
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| Complaint | FatBird (50) | Nov 27, 2020 | 14472720 | Seller | The service is terrible, ignoring all messages.P.s spambox is clean
Reply: Buyer told us order was received in good condition. We do not understand this. |
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| Complaint | Jebyancey (149) | Oct 23, 2020 | 14076200 | Seller | Shipped to wrong address, no help given/offered to retrieve package.
Reply: Mentioned in terms we only ship to the PayPal address.Buyer uses invalid addres |
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| Complaint | blee56 (51) | Oct 20, 2020 | 14427373 | Seller | Ordered a few tiny parts under 100g and the seller wanted 50 EUR for post :( :(
Reply: To your country we are only allowed to ship with express service. |
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| Complaint | bb1841303 (3) | Sep 3, 2020 | 13948103 | Seller | I disregarded my address change request and sent it. I did not receive the brick
Reply: Mentioned in terms we only ship to the PayPal address.Buyer uses invalid addres |
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| Complaint | Peter1962 (13) | Aug 12, 2020 | 13915049 | Seller | Did not send ordered brick.
Reply: customer must confuse us with another seller. He received our package |
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| Complaint | The_Art (117) | Aug 5, 2020 | 13867014 | Seller | Very worst for service. Ignoring shipping request. worst
Reply: New BL-er did not understand store policy |
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| Complaint | HerbalScientist (72) | Aug 1, 2020 | 13624093 | Seller | Seller overides BL invoice then blames U for shiping to the wrong name/address.
Reply: Buyer did not read store terms and used an invalid PayPal address |
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| Complaint | bb1708533 (4) | Jul 22, 2020 | 13559678 | Seller | Started positive. As I was first time buyer with questions.My mails were ignored
Reply: We replied to every mail. You have to check your spambox |
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| Complaint | sidbizzle (56) | Jun 20, 2020 | 13258350 | Seller | | good customer service |
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| Complaint | janada (1052) | Jun 14, 2020 | 12360664 | Seller | 5 months on and i am still waiting for missing parts or a refund. not good!!!
Reply: We refunded you already. |
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| Complaint | janada (1052) | Jun 14, 2020 | 13177580 | Seller | I checked with my bank and you received payment June 3rd. You cancel my order?
Reply: Waiting for your reply. we need the paypal transaction number of payment. |
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| Complaint | Vulcano (20) | Jun 10, 2020 | 13403462 | Seller | Package was sended for wrong adress
Reply: Buyer used an invalid PayPal address and does not read store terms. |
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| Complaint | nadhaw (75) | Jun 10, 2020 | 12962817 | Seller | | Wrong item sent. No replacement or refund ever received. No proof of posting. |
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| Complaint | Pobinski (17) | May 29, 2020 | 12864319 | Seller | | 3 messages about missing order, deleted without reading,Refund Req from PP |
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| Complaint | Speed_Woman (43) | May 28, 2020 | 13234819 | Seller | | 8 Tage bis die Ware versendet wurde. Deshalb NEGATIV. Schade! |
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| Complaint | athenabarnhart (16) | May 21, 2020 | 12976103 | Seller | | Seller never shipped. Deleted messages without reading. |
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| Complaint | Sir_Bronn (3) | May 14, 2020 | 12944781 | Seller | Message were deleted without reading two times, wrong Parts in Order,no reaction
Reply: Please check your email spambox. we replied and correct items have been shipped |
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| Complaint | Engefuchs (11) | Apr 27, 2020 | 12899122 | Seller | Ein Teil fehlte. Schlechte Kommunikation. Werde dort nichts mehr bestellen.
Reply: Buyer missed our emails. Missing part has been shipped. |
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| Complaint | alexderkiller (124) | Jan 27, 2020 | 12269101 | Seller | Watch out this could be a scammer! Never answered! No package!
Reply: We replied several times and also refunded. Buyer used invalid Paypal address |
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| Complaint | djgeronimo (126) | Jan 23, 2020 | 12218253 | Seller | Package never received. Email sent to seller w status: (deleted without reading)
Reply: Buyer tried to pay as friends in paypal,we refunded. He ignored our store policy |
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| Complaint | bb1169343 (40) | Jan 16, 2020 | 12072642 | Seller | Package never received. Email sent to seller w status: (deleted without reading)
Reply: We replied to you by email. Please check your spam-box |
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| Complaint | bb1524320 (3) | Jan 10, 2020 | 12013651 | Seller | Absolute scam artists, no pieces and have to get my money back through Paypal
Reply: New BL-er. Claims money back after order has been shipped. |
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| Complaint | St8 (358) | Dec 6, 2019 | 11924464 | Seller | Order had too many mistakes, no replies on e-mails.
Reply: No emails received. We always solve mistakes. Send us a message in BL please |
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| Complaint | brixplay (279) | Nov 25, 2019 | 11277296 | Seller | Seller unresponsive to emails. I always pay on time but ended up in stop list.
Reply: Buyer now provides feedback for an order from june.We responded to every message |
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| Complaint | REJOULAND (339) | Aug 27, 2019 | 11365063 | Seller | Commande NON reçu + 'Seller' irresponsable me baratine depuis 2 mois + 0 Excuses
Reply: Buyer did not read our reply's. Buyer received a refund |
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| Complaint | bb1212569 (3) | Aug 25, 2019 | 11495987 | Seller | Could you please reply my mess?
Reply: New Bl-er. Does not understand BL store terms |
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| Complaint | HuDuDu (341) | Jul 13, 2019 | 11303237 | Seller | I DONT RECEVEID THE PACKET !!!
Reply: Buyer received refund for envelope shipment that was lost in the mail. |
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| Complaint | brixplay (279) | Jul 2, 2019 | 11049856 | Seller | Missing 2 items. Claimed to resend but never arrived. Already 2 months since.
Reply: Missing items have been shipped. Shipping time can be long to Singapore. |
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| Complaint | bc1811 (145) | Jun 28, 2019 | 11209586 | Seller | Order was missing parts. I emailed 2 times in a week with no response or refund.
Reply: Missing pieces have been shipped. Buyer does not read his messages. |
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| Complaint | meramera (49) | Jun 27, 2019 | 11252643 | Seller | The seller sent only an automatic invoice and erased the question or requirement
Reply: Buyer cancelled order and provided negative feedback. |
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| Complaint | pininfarina406 (117) | Jun 7, 2019 | 11084086 | Seller | My worst experience on BrickLink. They did refund though.
Reply: New BL-buyer did not understand BL policy and terms. |
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| Complaint | bb619971 (-1) | Jun 7, 2019 | 11167310 | Seller | Always ready & no answer
Reply: Buyer did not pay for his order and cancelled it. |
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| Complaint | bb1122695 (38) | May 9, 2019 | 10971050 | Seller | Wrong parts were sent and my email to rearrange was deleted without reading.
Reply: Buyer missed our reply and email. Missing items have been shipped already. |
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| Complaint | Jochi (44) | Mar 4, 2019 | 9896195 | Seller | Incomplete order, no Feedback within 5 month; Sorry, no further order
Reply: Buyer received refund for missing part.Provides negative feedback after 5 months |
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| Complaint | pacomom (120) | Oct 20, 2018 | 10041642 | Seller | The pieces good, but the communication worst is impossible. For this is my vote.
Reply: We replied several times through email. Buyer does not understand BL system yet |
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| Complaint | francois82 (4) | Sep 27, 2018 | 9930608 | Seller | shipped only on 27 september, with order at 18 sep. 9 days to have shipment
Reply: We shipped this order the 19th. Envelope shipment can take a week to Italy. |
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| Complaint | E.Bannenberg (59) | Sep 27, 2018 | 9911815 | Seller | Shop sent my order to a wrong adress, which doesnt match to the adress in order.
Reply: Buyer has incorrect paypal address.Mentioned in terms we ship to paypal address |
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| Complaint | Sergueievitch (214) | Sep 26, 2018 | 9864594 | Seller | mauvais vendeur.ne reconnait pas ses torts et refuse le remboursement
Reply: Buyer missed our store terms.There we mention that we ship to the paypal address |
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| Complaint | Swab337 (63) | Sep 18, 2018 | 9885617 | Seller | bad color for two items total 8 bricks
Reply: Buyer did not contacted us about a wrong color in his order. |
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| Complaint | bb476439 (26) | Jul 10, 2018 | 9635567 | Seller | This Seller is not serious in business. Never reply messages,never help buy buye
Reply: New BL- buyer did not pay for order and provides negative feedback |
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| Complaint | Guite (68) | Jul 6, 2018 | 9395077 | Seller | Erase my message without reading them, never got my order. Truly disappointed
Reply: Replied by email several times. Buyer did not respond on our address check. |
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| Complaint | AJMS.Militaria (141) | May 30, 2018 | 9400195 | Seller | Had to wait ages after payment was made before the order was shipped.2 mistakes
Reply: New Bl-er provided negative feedback before contacting us about missing pieces. |
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| Complaint | bb1119174 (7) | May 21, 2018 | 9353483 | Seller | Big order did not arrive, Messages will Be deleted without reading!
Reply: We had conversation by email were customer replied and agreed with a refund. |
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| Complaint | bb1084669 (8) | Mar 23, 2018 | 9163358 | Seller | Long time for respond and multiple wrong color parts
Reply: Problem was solved. Buyer provides negative feedback and shops again in our shop |
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