| Type |
Member |
Date |
Order ID |
S/B |
|
 | | Complaint | ryflipped (20) | Jul 26, 2022 | 19424222 | Seller | No reply to messages about questions on shipment.Message deleted w/o reading.
Reply: Replied by email. Please check your spam.
Follow-Up: Order refunded after complaint. |
| | | Complaint | ryflipped (20) | Jul 26, 2022 | 19423523 | Seller | No reply to messages about questions on shipment.Message deleted w/o reading.
Reply: We did reply. Check your spambox |
| | | Complaint | Ellis1444 (124) | Mar 4, 2022 | 18306375 | Seller | | Fast shipping and great bricks! |
| | | Complaint | Apocje (1) | Jan 12, 2022 | 18023922 | Seller | Took them 8 days to ship... no reaction to emails about questions on shipment an
Reply: Replied several times. Emails must have landed in spambox customer |
| | | Complaint | stefclt (89) | Dec 7, 2021 | 17676689 | Seller | envoi rapide,mais manque des pièces et ne réponds pas aux messages
Reply: customer has been refunded for the pieces. We replied several times |
| | | Complaint | WonderWoman36 (11) | Nov 13, 2021 | 17392871 | Seller | Lange Lieferzeit, leider unvollständig, wichtiges Teil fehlte!!
Reply: Hi, Just let us know which item is missing and we will sent it. |
| | | Complaint | JackElliot54 (26) | Sep 1, 2021 | 16637950 | Seller | Order never arrived. No tracking. Need to wait four months for refund. Not good
Reply: Buyer did not choose for option tracking to Japan. Buyer has been refunded |
| | | Complaint | Romby123 (125) | Aug 18, 2021 | 16898947 | Seller | order had a wrong item delivered, seller deleted msg without even reading, avoid
Reply: We replied by email. Correct item has been shipped |
| | | Complaint | Chock (46) | Aug 5, 2021 | 16727815 | Seller | She cancelled the order after I payed + do not answer my messages to fix it.
Reply: Buyer did not pay within the provided timeframe. We communicated this |
| | | Complaint | rubenbreunis (90) | Jul 25, 2021 | 16698849 | Seller | Paketje na een week niet aangekomen en reageerd niet op mails
Reply: Replied several times. Must have landed in spambox customer |
| | | Complaint | mbcooper16 (14) | Jul 15, 2021 | 16106320 | Seller | Seller never responded with an invoice. Ignored all emails
Reply: Replied to every message. Buyer has to check his spam box |
| | | Complaint | Emanuel_89 (15) | May 4, 2021 | 16143918 | Seller | The wrong item was sent. And the seller didn't respond to a message. :(
Reply: Buyer was informed and received a refund for the item |
| | | Complaint | js9 (1) | Apr 11, 2021 | 15806776 | Seller | Product Never arrived. Over the 3 Weeks. Seller NEVER Answer. Lose my money.
Reply: We replied several times. Customer does not respond |
| | | Complaint | extenser10 (13) | Apr 7, 2021 | 15232365 | Seller | The envelope never arrived, I am now waiting more than two months.
Reply: Custmer provided an invalid address. Order will return and customer refunded |
| | | Complaint | legojam (268) | Mar 27, 2021 | 14921643 | Seller | Unacceptably bad communication.
Reply: Buyer lives in UK and did not understand the brexit rules in his country. |
| | | Complaint | Fedex26 (121) | Feb 22, 2021 | 14949328 | Seller | No communication
Reply: Buyer cancelled his order. And did not see our messages in BL |
| | | Complaint | ddntube (89) | Feb 15, 2021 | 15170614 | Seller | | never arrived, refunded |
| | | Complaint | Dsbyo (13) | Feb 13, 2021 | 14884398 | Seller | It's been 2 months and my order hasn't arrived. Seller doesnt respond to message
Reply: We replied several times and problem is resolved. |
| | | | | Complaint | 078Jac (146) | Jan 15, 2021 | 15083442 | Seller | bicycle handlebar was bent,bad packaging for bicycle
Reply: Buyer never contacted us unfortunately |
| | | Complaint | Blueberry1987 (8) | Jan 14, 2021 | 15082741 | Seller | | Shipping took a week. Shipment still not received. Seller does not answer! |
| | | Complaint | FatBird (50) | Nov 27, 2020 | 14472720 | Seller | The service is terrible, ignoring all messages.P.s spambox is clean
Reply: Buyer told us order was received in good condition. We do not understand this. |
| | | Complaint | Jebyancey (149) | Oct 23, 2020 | 14076200 | Seller | Shipped to wrong address, no help given/offered to retrieve package.
Reply: Mentioned in terms we only ship to the PayPal address.Buyer uses invalid addres |
| | | Complaint | blee56 (51) | Oct 20, 2020 | 14427373 | Seller | Ordered a few tiny parts under 100g and the seller wanted 50 EUR for post :( :(
Reply: To your country we are only allowed to ship with express service. |
| | | Complaint | bb1841303 (3) | Sep 3, 2020 | 13948103 | Seller | I disregarded my address change request and sent it. I did not receive the brick
Reply: Mentioned in terms we only ship to the PayPal address.Buyer uses invalid addres |
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