Discussion Forum: Thread 357208

 Author: JMBricks21 View Messages Posted By JMBricks21
 Posted: May 1, 2024 19:57
 Subject: Duplicate line items in order
 Viewed: 73 times
 Topic: Technical Issues
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JMBricks21 (306)

Location:  USA, Maryland
Member Since Contact Type Status
Mar 30, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Jumpin' Monkey Bricks
I just received an order, and every item that was ordered shows up as two lines
with the exact same number of items ordered and the exact same number of items
remaining in my inventory (partial image below). The total number of items (136)
at the bottom adds up to the sum of all the lines, including the duplicates.
This seems to be a problem, as it indicates I have twice as many items available.
However, when I check my inventory, it matches a single line, not the sum of
the two lines. For example, I had 38 black technic axles, and the buyer appears
to have ordered 2x17=34, but my inventory says I still have 21 left. The total
cost of the order amounts to all the items, including the duplicates. Anyone
else ever have this issue?

Thanks in advance.

Adam
 
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: May 1, 2024 20:01
 Subject: Re: Duplicate line items in order
 Viewed: 43 times
 Topic: Technical Issues
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Nubs_Select (3776)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
https://www.bricklink.com/message.asp?ID=1461039
 Author: Stellar View Messages Posted By Stellar
 Posted: May 2, 2024 05:30
 Subject: Re: Duplicate line items in order
 Viewed: 31 times
 Topic: Technical Issues
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Stellar (3504)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
BrickLink Discussions Moderator (?)
In Selling, JMBricks21 writes:
  I just received an order, and every item that was ordered shows up as two lines
with the exact same number of items ordered and the exact same number of items
remaining in my inventory (partial image below). The total number of items (136)
at the bottom adds up to the sum of all the lines, including the duplicates.
This seems to be a problem, as it indicates I have twice as many items available.
However, when I check my inventory, it matches a single line, not the sum of
the two lines. For example, I had 38 black technic axles, and the buyer appears
to have ordered 2x17=34, but my inventory says I still have 21 left. The total
cost of the order amounts to all the items, including the duplicates. Anyone
else ever have this issue?

Thanks in advance.

Adam

Try to contact the customer to see what they intended to buy. Do you have clicked
separate order batches on the bottom of the order screen?

Moved to Technical Issues the thread too.