  
| Author: | ToriHada  | | Posted: | Jun 27, 2014 11:08 | | Subject: | Show All Fees on Checkout and in Terms Page | | Viewed: | 586 times | | Topic: | Suggestions | | Status: | Already Exists | |
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| I don't know if this has been formally suggested before, but I suggest that
BrickLink revise the format of the Store Terms and Checkout pages to more clearly
show any and all fees the seller will charge for that order.
First, the checkout page... BrickLink should automatically calculate and show
any and all fees that will be added to the order. This is NOT about calculating
shipping. It is about calculating only fees. As such, it should be much simpler
to code. In their Store Settings, each seller will be free to set their own parameters
regarding any fees they may or may not charge. If the fee is conditional and
something like a fee of "up to $1.00" for orders "less than $10.00", this can
also be easily coded, input by the seller in their Store Settings and automatically
calculated by the BrickLink system at checkout. If a fee is not shown on the
checkout page, it cannot be charged later by the seller.
So, on checkout, the page could begin by reading something like:
Order Amount: $88.50
Shipping: To be determined
Packing and Handling Fees: $1.00
OPTIONAL additional line items can include State Sales Tax (if any, for US sellers)
and VAT (if not already included in the prices). Although this option is NOT
part of this suggestion and can be discussed and added later.
Second, the Store Terms page... Information about any and all fees should be
required to be clearly stated at the very top of that page with a minimum of
text (maybe 80 characters or less) to explain it. Information about fees should
not be buried deep in the text of long terms and conditions.
Anything that more clearly shows up-front the fees a buyer may have to pay should
be good for everyone. And, as a seller who does not charge fees on most orders,
I like the idea of my checkout page saying: "Packing and Handling Fees: $0.00".
I anticipate someone will ask how BrickLink will be able to code all the different
fees charged by sellers. First, for this suggestion to work, BrickLink needs
to limit the fees that can be charged. I would include the following as permissible
fees:
1. A simple fixed fee on all orders, or on all orders below a certain amount.
E.g. $1.00 fee on all orders, or $1.00 fee on all orders below $10.00.
2. A variable fee *UP TO* a certain amount on all orders, or orders below a
certain amount. E.g. UP TO $1.00 fee on all orders, or UP TO $1.00 fee on orders
below $10.00. The seller will need to set points where this variable fee changes.
3. PayPal fees (in countries where they are permitted). E.g. 3.9% plus $0.30
for all orders being paid via PayPal. Since most sellers that charge PayPal
fees base it on the total payment amount including shipping, and since shipping
may not be known in advance, sellers will just have to slightly increase the
percentage of the order amount to compensate for the fee portion on shipping.
BL will also need to limit the availability of this fee only to sellers located
in countries where PayPal fees are allowed to be charged to buyers. Thus, this
fee would NOT be available for US sellers.
4. Lot fees. E.g. $1.00 fee if there are 50 or more lots in the order, or $1.00
fee if the average lot amount is less than $1.00, or $0.10 fee per lot for all
lots after the 50th lot.
I know some here do not like lot fees, but BrickLink has allowed them for 14
years now and they do serve a legitimate purpose. I ask that you do not let
your aversion to lot fees (or PayPal fees) cause you to vote against this suggestion.
Instead, consider the entire package and the fact that this suggestion will
make fees more clear and obvious to you and all other buyers.
Thor
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USA, North Carolina
